Senior Systems Administrator

Tēnei tūranga – About the role

The Senior Systems Administrator reports to the Manager Investment Operations in the Science System Investment and Performance Branch. The Senior Systems Administrator will bring their business analysis and system expertise to work across MBIE and ensure users of the Science investment management system (IMS) are trained and supported to use the system, best practice is followed, and technical system issues and outages are managed effectively. The Senior Systems Administrator will work in partnership with the MBIE ICT development team, Datacom and other vendors if required, to ensure the efficient operation of MBIE’s IMS and the systems it integrates with – currently BFR, FMIS and Enterprise Reporting. The Senior Systems Administrator will oversee, lead and implement ongoing training and induction of new and existing users of the IMS. This covers the breadth of science investments from multimillion-dollar bespoke funds to smaller recurring investment rounds.

Ngā herenga – Requirements of the role

Personal specifications

• Expertise in systems administration experience, including configuration.
• Excellent written and oral communications skills.
• Excellent analysis, planning and coordination skills.
• SQL skills and experience are highly desirable.
• CRM skills and experience are highly desirable.
• Critical thinking and judgement; ability to manage competing demands.
• Understanding of Government processes and best practice in the funding and contracting area.
• Intellectual agility.
• Excellent relationship management skills and ability to influence others.
• Working with people across all levels of an organisation.
• Acting with integrity.
• Attention to detail.
• Drive for continuous improvement of existing business processes.
• Credit check required (no).
• Required to drive (no).
• Police vetting (no).
• A relevant tertiary qualification is desirable or extensive and comparable relevant experience is sought.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivery

• The Senior Systems Administrator will be required to deliver results in the following areas:
  • Provide advice and analysis to the Manager Investment Operations to highlight potential risks regarding all areas of the investment processes; end to end investment phases, system performance and functionality.
  • Ensure the branch Business Continuity Plan is reviewed regularly, maintained, updated at all times.
  • Lead and facilitate continuous process improvement.
• Lead and maintain the integrity and quality of data in IMS and its supporting applications through:
  • Development of templates and tools to support consistency of practice amongst the business.
  • Design and build effective dashboards which enable effective contract and reporting management for fund teams and inform Fund Managers of contract performance.
  • Quality assurance of configuration builds and data entered into IMS.
  • Coordinate and lead system support and training to new and existing users on core functions of the IMS system as required.
  • Over-sight of the content of training and technical assistance given to internal users of IMS and ensure users are supported with up-to-date manuals and advice notes.
• Collaborate and facilitate discussions with the business teams to understand their IMS change requests and advise on impacts to IMS and supporting applications following impact assessment by the Applications Development Team.
• Communicate to all IMS users internally and externally on any enhancements and changes to the IMS system.
• Identify and manage risks, issues and changes in appropriate registers.
• Escalate service disruptions that affect multiple users through the appropriate channels in a timely manner.
• Work alongside the Team Leader Investment Process Coordination to;
  • Oversee the QA of payment and finance functions related to IMS and its supporting applications.
  • Coach and train coordinators processing IMS contract payments and help trouble shoot any technical interface issues.

Subject matter expert and coordination

• Lead the coordination, facilitation and administration of meetings required between the Investment Operations Team and Applications Development Team.
• Lead the bespoke configuration of investment processes that don’t exist in the system › Analyse and advise any risks or business improvements on critical business process during the testing and implementation phase of the new investment management system.
• Provide expert advice to support the Manager Investment Operations who chairs the IMS Governance Group.
• Design, build and maintain effective dash boards/reports for investment process to enable the Science System Investment and Performance Leadership Team and Fund Teams to make effective decisions in relation to our investments.
• Provide subject matter expertise on system processes used and be the key point of contact with our internal support teams with regard to IMS, supporting applications and reporting issues e.g. Finance Team (Integration with FMIS), Enterprise Reporting and Data Team, (Enterprise Reporting) and Science Investments (BFR) and Accounting Services Team (payments).
• Be the key point of contact for external agencies using IMS (currently Callaghan Innovation) regarding the agreed functions listed in their respective Service Agreements.
• Be the key point of contact in liaising with the Applications Development Team on issues in relation to the resolution of operational issues e.g. planned and unplanned outages, system performance issues, JIRA bug notifications and change requests from the business.

Team contribution

• Role model MBIE’s values as an effective team member.
• Provide leadership of IMS system processes.
• Lead discussions with the team about the implementation of best practice investment processes.
• Work co-operatively and effectively with others to achieve team and branch goals.
• Contribute to team discussions, assist in the identification of solutions, and resolution of issues and problems.
• Support colleagues and peer review work as requested.

Relationship management

• Maintain effect relationships across a variety of functions. Draw upon multiple relationships to exchange ideas, resources and know how. Actively seek to build and develop a network of contacts.
• Lead collaborative and purposeful relationships with external stakeholders and staff within MBIE to ensure the continuation of best practice.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior System Administrator position reports into the Manager Investment Operations within the Science System Investment and Performance branch. The branch sits within the Labour, Science Enterprises group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission