Service and Facilities Liaison Officer
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Tēnei tūranga – About the role
The Service and Facilities Liaison Officer is a team member position in MBIE. The Service and Facilities Liaison Officer will bring their business understanding and perspective to work in partnership with their manager and other staff.
The Service and Facilities Liaison Officer contributes to the operations of the Service and Facilities team by liaising with MBIE colleagues, quota refugees, asylum seekers accommodated at the centre, service providers, and contractors.
The Liaison Officer is responsible for ensuring quality and consistency of advice and practices in relation to their contribution to the team’s work.
Ngā herenga – Requirements of the role
Personal specifications
- Strong oral communication and interpersonal skills, encompassing putting the other party at ease, active listening, questioning and summarising
- Good written communication skills to enable the presentation of ideas, information and advice in a way that is understandable and acceptable by a range of audiences
- Previous experience working in a positive and sensitive way with all people of different cultural backgrounds, gender and abilities
- Ability to work effectively without direct supervision
- Good computer and keyboard skills including Windows experience (Word, Excel, Outlook,)
- Knowledge of immigration law, policy and procedures is an advantage
- Knowledge and understanding of the principles of Privacy Act 1993 and the Official Information Act 1982
- Strong analytical skills and a demonstrated ability to exercise sound, reasoned judgement
- Excellent organisational skills, with an ability to prioritise and manage high workloads in sometimes challenging situations and to meet deadlines
- Ability to identify, meet or exceed customer needs
- Ability to discreetly deal with confidential information
- Knowledge of a language of a major client group of the Refugee and Protection branch and/or exposure to overseas travel or other cultures would be an advantage but is not essential
- A knowledge of EEO principles and practices
- Understanding of Treaty of Waitangi
- The ability to gain and maintain a national security clearance as required
- Must be a New Zealand citizen or hold a residence class visa (if the role is located in New Zealand)
- Must have the legal right to live and work in the country in which this position resides (if the role is located outside of New Zealand)
Qualifications
- A broad/general educational background with tertiary study and/or relevant experience working in a government administration environment
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Liaison Officer will be required to deliver results in the following areas:
- Liaise with Quota Refugees and contractors to ensure attendance at all components of the Resettlement Reception programme and coordinate attendance at scheduled appointments set by agencies at the center
- Support the day-to-day operation of the Mangere center
- Manage the arrival and departure for all Quota Refugees and Detained Asylum Seekers
- Run site orientation presentation for all arrivals into the center and health and safety briefings
- Supervise and support refugees during mealtimes
- Work with Immigration Manger (Service and Facilities), Resettlement Case Officers, Refugee quota programme team and contractors to coordinate any appointments required offsite for Quota Refugees and asylum seekers
- Manage the agreed leave for Asylum Seekers detained under a warrant of commitment at the Mangere Centre including monitoring their departure and return
- Manage and response to all Asylum seekers request, complain, and medical need
- Distribute weekly allowances and monies paid to Quota Refugees and Asylum Seekers entitled to payment
- Escorting residents to and from the airport during arrivals and departures
- Driving to banks, hospitals, managed isolation facilities and other locations as required
- Organise and file all related documents
- Undertake administration tasks at the center
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Service and Facility Liaison Officer position reports into the On-site Facilities Manager in the Refugee and Migrant Services branch. Refugee and Migrant Services branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
