Resettlement Case Officer - Housing
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Tēnei Tūranga – About the role
The Resettlement Case Officer - Housing is a team member position in MBIE.
The Resettlement Case Officer – Housing is responsible for working as part of the Refugee Housing team to secure housing for newly arrived refugee families. All housing secured must be assessed as being safe, affordable, appropriate and healthy for the family or individual.
The position works alongside the teams in Refugee Quota Programme – in particular the Resettlement Case Officers, to ensure settlement needs are identified and addressed, as relevant to their housing.
Ngā Herenga – Requirements of the role
Personal specifications
- Strong relationship management experience and network development skills.
- Good experience in and understanding of the public and private rental real estate markets and understanding of key stakeholders.
- Demonstrated ability to arrive at viable solutions and make quality decisions through a variety of approaches: critical thought, methodical review of implications, high level analysis, intuition, input from internal and external stakeholders and rational conclusions.
- Ability to develop and maintain professional networks and working relationships.
- Ability to identify risks or implications for case work and develop in conjunction with others a suggested plan of action and to mitigate their impact.
- Demonstrated ability to undertake detailed analysis of issues and develop action plans aligned to outcomes sought.
- Understanding of the context of New Zealand’s refugee resettlement programme.
- Understanding of immigration law, policy and procedures› Understanding of the Privacy Act 2020 and the Official Information Act 1982.
- Ability to establish credibility and build strong work relationships.
- Ability to work with people from differing cultural backgrounds, gender and abilities.
- Ability to work effectively without direct supervision, prioritising workloads in sometimes stressful situations.
- Ability to work effectively as a member of a team to achieve overall results and meet performance and quality standards.
- Excellent organisational skills, with an ability to prioritise, manage high and sometimes changing workloads and meet deadlines.
- Excellent writing skills.
- High level of analytical skills with excellent judgement and an ability to make quality decisions.
- A sound knowledge of administrative practices and appreciation of good customer service.
- Good computer and keyboard skills including Windows experience (Word, Excel, Outlook, Access).
- The ability to gain and maintain a national security clearance as required.
- Must be a New Zealand citizen or hold a residence class visa.
- Required to drive.
Qualifications
- A broad/general educational background with tertiary study and/or relevant equivalent experience.
Takohanga Tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Resettlement Case Officer - Housing will be required to deliver results in the following areas:
- Coordinate and source safe, affordable, healthy and appropriate housing for newly arrived refugee families by the end of each refugee intake.
- Relationship development and management with providers in the public and private property sector to develop a potential pipeline of properties.
- Take the lead on specific allocated regional relationship development and maintenance with managerial support and in accordance with agreed strategies work-plans and processes.
- Develop and manage professional relationships with Community Housing providers, Kāinga Ora and private landlords.
- Liaise with key external stakeholders to manage the transition from Mangere Refugee Resettlement Centre (MRRC) to community, including oversight of contracted house viewings by third parties in allocated regions.
- Provide advice and information on matters affecting refugees’ care, wellbeing and rights to External housing stakeholders.
- Attend and contribute to meetings held at the Mangere Refugee Resettlement Centre relating to specific housing issues.
- Ensure that the documentation for welfare benefits and Kāinga Ora have been completed.
- Ensure that process and system reports are regularly updated to support effective management of work on hand.
- Provide a full briefing for Quota Refugees on the housing process in New Zealand, including one-to-one meetings with families to explain options.
- Explain tenancy agreements for private housing to refugees and arrange signing.
- Deliver module 5.1 Orientation to a New Zealand Home.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū - Your place in the Ministry
The Resettlement Case Officer – Housing position reports into the Manager – Refugee Housing and Strategy within the Refugee Quota Programme in the Refugee and Migrant Services, which sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
