Immigration Manager Complementary Pathways
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Tēnei tūranga – About the role
The Immigration Manager Complementary Pathways is a team leadership position within the broader Refugee Quota Programme team. The position leads a team of Complementary Pathways Selection Officers who process residence applications under humanitarian policies that are complementary to the Refugee Quota Programme.
The position is responsible for end-to-end service delivery for complementary humanitarian pathways, including quality assurance and driving performance and productivity, as well as ensuring accurate data is maintained for forecasting and reporting purposes. The position also provides leadership as part of the wider management team.
Ngā herenga – Requirements of the role
Personal specifications
- Demonstrated knowledge of the functions, philosophies, and operational practices of Immigration New Zealand or ability to quickly acquire this knowledge.
- Excellent interpersonal skills in a variety of settings, including cross-cultural, employee and client.
- Proven ability to develop trust and credibility with managers and staff.
- Experience in leading, coaching, and mentoring people to achieve results and personal growth.
- Experience in implementing quality processes and strategies designed to improve productivity and deliver excellent service to customers.
- Experience managing staff in a changing and complex environment.
- Ability to obtain and maintain an Immigration Officer Warrant.
- The ability to gain and maintain a national security clearance as required.
- Must be a New Zealand citizen or hold a permanent resident visa.
- Credit check required (no)
- Required to drive (no)
- Police vetting (yes)
Takohanga tuhinga o mua – Key accountabilities and deliverables
Operational functions
- Leads day-to-day operations for a team of Complementary Pathways Selection Officers to ensure residence applications are assessed and decided through the effective administration of immigration policy and procedures, and in accordance with immigration law.
- Provides leadership and oversight of the end-to-end customer journey for applications coming through complementary humanitarian pathways.
- Represents the Refugee Quota Programme, including providing specialist knowledge on the complementary humanitarian pathways, where required.
- Manages internal quality assurance processes, including continually reviewing and considering improvements to all elements of the team’s operations.
- Effectively and consistently identifies and manages risk and value, and ensures effective use of risk management tools to assess and validate documentation and other evidence.
- Inputs and validates data for forecasting and reporting.
- Participates as part of the wider management team to ensure the efficient organisation of people and resources and drive the improvement of practices and service quality.
- Manages first-level complaints relating to complementary humanitarian pathways.
Staff Management
- Accountable for staff management functions, including recruitment, induction, performance management, staff development, and administrative functions.
- Leads the implementation of work programmes, performance targets and new initiatives for their team, together with supporting measurement, monitoring and reporting mechanisms.
- Manages work allocation and workload monitoring across the team to achieve business objectives.
- Establishes clear accountabilities and expectations for their team, and coaches and develops staff and provides feedback to enable them to achieve performance targets.
Relationship Management
- Establishes and maintains key internal and external relationships.
- Engages with identified stakeholders to assist in managing risk.
- Leads partnerships with other parts of INZ and wider MBIE to ensure a high level of accountability and consistency within complementary pathways, and to ensure that the team is up to date with operational and policy changes that impact on decision-making.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Immigration Manager Complementary Pathways position reports into the Head of Refugee Quota Programmes within the Refugee and Migrant Services branch. The branch sits within the Immigration New Zealand group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
