Business Advisor - Business Support
On this page
Tēnei tūranga – About the role
The Business Advisor is responsible for supporting the branch by delivering a range of business advisory services to support the strategic direction and operations of the branch, ensuring quality and consistency of advice and practices.
The Business Advisor will bring and further develop their business understanding, risk management experience and perspective to work across Immigration New Zealand (INZ) and MBIE to grow relationships and inform strategic and operational projects. The role is also responsible for delivering a range of business advisory services representing and supporting the branch.
Ngā herenga – Requirements of the role
Personal specifications
- Understanding of the processes that underpin the operations of the public sector environment, Cabinet and parliamentary processes, and machinery of government.
- Proven experience in delivering outstanding quality service to internal and external stakeholders.
- Ability to quickly assimilate new information and understand unfamiliar issues.
- Strong organisational skills and ability to consistently meet deadlines.
- Exposed to applying legislation to an operational context (e.g., the Immigration Act 2009, Official Information Act and Privacy Act).
- Strong analytical skills and attention to detail, including an ability to quickly identify risks and issues and possible pathways forward.
- Good communication skills, both written and verbal.
- Political awareness and sensitivity to anticipate areas of potential risk and inform decision-making.
- Proven ability to develop trust and credibility with managers and staff.
- High integrity and ability in handling sensitive and confidential information.
- Relevant qualification or equivalent experience.
- The ability to gain and maintain a national security clearance as required.
- Must have the legal right to work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Provides advice and support
- Deliver and contribute to the day-to-day work of the branch including planning, performance and reporting, risk management, business continuity planning, continuous improvement, and assurance processes.
- Provide quality and timely advice to all relevant stakeholders, including to the branch leadership team, Immigration Leadership Team, Minister and Associate Minister of Immigration.
- Deliver and provide quality advice and support to teams within the branch to contribute to the continuous improvement of services, systems, and processes.
- Maintain a well-developed awareness of branch issues, and provide, wherever appropriate, a branch perspective through support and advice, for inclusion into Immigration and MBIE projects, policies, and procedures.
- Identify ways of thinking about risks and issues including options to resolve these.
- Monitor sensitive cases to ensure good outcomes for the branch and INZ, providing support where required. Escalates issues and risks appropriately.
- Delivery of services, products and programmes that actively support and contribute to the achievement of MBIE’s outcomes and that deliver to the needs of internal and external stakeholders.
- Maintain awareness of the work of other INZ branches to be able to deliver a system wide approach to immigration issues.
Deliver reporting
- Working closely with the INZ Business Management Team to provide quality input to ministerial servicing, including Select Committee Questions, Parliamentary Questions and Official Information Act requests.
- Manage the preparation of regular reports and special reporting assignments effectively.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Business Advisor position reports into the Business Support Manager within the Refugee and Migrant Services branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
