Senior Service Designer – Programmes and Change
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The Senior Service Designer is a role for a systems and strategic thinker capable of identifying opportunities for the development of the regulatory systems we support as well as working collaboratively with the key players in each system (including stakeholders, end users, and Treaty partners). You will use your intellectual leadership to drive change across the MIQ system and Border Sector.
The Senior Service Designer will bring significant experience in a variety of policy and service design techniques with an emphasis on approaches that recognise the importance of people engagement (co-design/service design).
The Senior Service Designer will work closely with the Leadership Team and Senior Leaders in MIQ to build and enhance the overall capability of the team.
Ngā herenga – Requirements of the role
Personal specifications
- A relevant tertiary qualification and/or extensive and comparable relevant experience.
- To be considered for this position you must have a legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Service design leadership
- Has the intellectual capability to work with multiple complex ideas in parallel as well as being able to integrate multiple concepts and pathways and deal comfortably with ambiguity.
- Builds organisational capability and effectively promotes and supports the application of user-centric service design methodologies (e.g., co-design, inclusion of people/customer-centred impacts assessments and evaluation techniques) across MBIE policy and operational business units.
- Brings an innovative and informed approach that generates effective policy and service design solutions and shares these openly.
- Identifies and balances political imperatives, user needs and operational constraints, and can support the team’s application of techniques that generate effective solutions while minimising negative impacts.
- Monitors and reports on the effectiveness of improvements to regulatory systems. Influences others to enhance the current state of our regulatory systems.
Relationship Management
- Proactively develops and maintains connections with stakeholders within and outside of the Ministry, purposefully leveraging their activities and insights to better achieve desired policy outcomes.
- Actively contributes to development of and promotion of whole of Ministry views in internal and external interactions.
- Represents whole-of-Ministry and sector views and protects its reputation in external interactions.
- Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
Deliver work programme outputs
- Identifies strategic issues and opportunities emerging from external and internal influences and makes recommendations to integrate these topics into the team’s work programme.
- Leads projects of significant complexity ensuring MBIE’s requirements for the work are met, in terms of scope, quality and timeliness.
- Well organised, plans systematically, regularly monitors and reports on progress towards achievement of plans and strategies.
- Effectively and consistently identifies and manages risk, alerting manager to potential problems/risks well in advance and proposing solutions.
- Effectively allocates tasks within portfolio area, assists others with project planning, and can plan and manage a range of complex issues.
- Knows when to work alone and when to seek advice and identifies resources necessary to meet objectives of self or team.
- Can manage strategically difficult projects that span several complex issues over an extended period.
Self-Management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge and expertise within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Service Designer reports to the Business Director, Programmes and Change.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
