Team Leader, Insights
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Tēnei tūranga – About the role
The Team Leader position is a leadership position in MBIE. The Team Leader will bring their business understanding and perspective to lead the work of a team of multidisciplinary specialists in delivery of sound quality analysis to inform decision making across the Immigration system.
The Insights team, led by the Manager Insights, carries out robust and critical strategic thinking, problem definition, evaluation and solutions utilising a spectrum of analytical techniques.
The Team Leader will have responsibility for a range of Insights products and will contribute their subject matter expertise to complex pieces of work and projects.
The Team Leader is responsible for building and enhancing the overall capability of the team to ensure the quality and consistency of analysis and practices in relation to the team’s work.
Ngā herenga – Requirements of the role
Personal specifications
- Ability to lead and manage a multidisciplinary team of specialists in the delivery of a range of insights products.
- Proven experience of successfully delivering high quality analysis and evaluation products.
- A proven track record of experience and achievement in providing sound advice to leadership based on robust, complete and varied analytical techniques. This includes the ability to operationalise strategic considerations, including monitoring risks and indicators.
- A strategic thinker who is able to facilitate connections between various aspects of a large and complex organisation and identify implications for their business unit.
- Proven ability to take a broad approach to leverage cross functional skills and experience to inform decision making.
- An in-depth understanding of a variety of techniques to elicit and validate insights.
- Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance. Significant and successful experience in establishing and building strong working relationships; internal, cross-government, external, ministerial and advisory boards.
- Excellent written and communication skills and the ability to communicate complex ideas and analysis to a wider audience.
- Confidently act as a persuasive advocate for user needs both within the team and the department at large.
- Demonstrated ability to coach and mentor others.
- Must be a NZ citizen or hold a permanent resident visa.
Ngā herenga – Requirements of the role
Key relationships
- Manager and team members within the Insights team.
- Managers and staff within the Operations, Tasking and Improvement branch.
- Relevant counterparts in Immigration New Zealand.
- Managers and staff within Digital Operations and Data, Insights and Intelligence teams.
- Other data and insights teams in MBIE and across government agencies.
- Ministers and staff in Minister’s offices.
- Network and professional groups.
- External vendors and data professionals.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivers quality analysis and insights which contribute to the Ministry’s outcomes
- Actively leads the team to deliver actionable insights and provide sound and independent advice to INZ leadership, wider MBIE groups and external partners where appropriate.
- Ensures that best practices are fully implemented and used by the team, including business processes and the use of multi-disciplinary methodologies – e.g. data, business and intelligence analysis techniques.
- Maintains a strategic focus, ensuring all work carried out by the team has strategic outcomes, and provides advice for the operationalising of these where appropriate.
- Works closely and collaboratively with colleagues in the Business Performance Unit as well as teams across INZ and MBIE (specifically Evidence and Insights) to identify, validate and recommend improvements to the immigration system.
- Develops and maintains a systematic approach to INZ insights leveraging relevant avenues of feedback, data and intelligence to identify opportunities to improve the immigration system.
- Builds, develops, monitors and maintains fit for purpose capability (people and structures) needed to achieve desired goals and objectives.
- Actively manages staff performance objectives and development.
- Achieves efficiency benefits and focuses on ongoing improvements and potential levers to improve overall cost effectiveness.
- Delivers services that actively support and contribute to the achievement of Immigration’s strategic outcomes delivering to internal and external stakeholder needs.
- Ensures a customer focused culture across the team.
- Develops an engaged, supportive and inclusive team culture focussed on results, quality delivery and continuous improvement – to be a high performing team.
Team Leadership
Build and maintain a high-performing team that is capable of developing and delivering innovative advice, products and services to support strategic direction
- Ensures a customer focused culture across the team.
- Embeds a continuous improvement culture within the team, continually reviewing and considering improvement to the team’s operations.
- Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular coaching conversations occurs.
- Monitors and provides feedback on individual and team performance to ensure performance targets are met.
- Motivates team members and gives them opportunities to participate.
- Implements strategies, work programmes and performance objectives for the team with supporting measurement, monitoring and reporting mechanisms.
- Effectively and consistently identifies and manages risk.
Personal Leadership
Provide leadership that engages and motivates others to succeed and develop, and proactively share experiences, knowledge and ideas
- Models positive management and leadership behaviours.
- Models the MBIE values of Maia, Pae Kahurangi, Mahi Tahi and Pono me te Tika and leads this across the team.
- Fosters an open, collaborative environment that encourages innovation, quality, ongoing learning and knowledge sharing.
Relationship management
- Develops effective working relationships with MBIE managers and staff in order to transfer knowledge and learnings from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Team Leader position reports to the Manager Insights within the Operations, Tasking and Improvement branch. The branch sits within the Immigration New Zealand group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
