Principal Business Architect

Tēnei tūranga – About the role

The Principal Business Architect will apply their technical and leadership expertise in business architecture to deliver on the team’s responsibilities – in particular, the development and maintenance of the INZ operating model.

The Principal Business Architect will be accountable for managing relationships with the Design Authority and related stakeholders involved in business change initiatives. The Principal Architect will represent the INZ operating model to these stakeholders and help them articulate how their projects fit with and enhance INZ’s operating model and business priorities.

The Principal Business Architect will bring an integrating capability to INZ projects, and support building capability in user centred business architecture across INZ. This role will support projects through expertise and thought leadership regarding principles of customer experience discipline and user-centred design practice.

Key relationships

• All managers and staff in MBIE.
• Operations, Tasking and Improvement (OTI) managers and team members.
• Other MBIE corporate teams e.g. ICT, Communications.
• Other user-centred design teams in MBIE and across government agencies.
• Network and professional groups, including public sector Innovation and service design networks.
• External vendors.

Ngā herenga – Requirements of the role

Personal specifications

• Have a broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance.
• The ability to recognise structural issues within the organization, functional interdependencies and cross-silo redundancies.
• The ability to apply architectural principles to business solutions.
• The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organisation and to high-priority business issues.
• Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business.
• The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture.
• Extensive experience planning and deploying both business and IT initiatives.
• Experience modelling business processes using a variety of tools and techniques.
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organisation; this includes written and verbal communications as well as visualizations.
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realisation and service delivery.
• Experience in mentoring and coaching others.
• The ability to lead through influence.
• Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus.
• Strong situational analysis and decision-making abilities.
• Must consent to and satisfactorily complete a credit check as the role holds financial delegations.
• Applicants must be a New Zealand citizen or have New Zealand permanent residency.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Design leadership to support INZ teams to be customer centric and use the user centred design tools and techniques

• Build organisational capability and effectively promote and support the application of user centred design principles and best practice within OTI and across Immigration.
• Champion a culture of innovation focused on adding value – give people space to think creatively. Advocate for iterative approach to change, working in multi-disciplinary teams and using visualisation and storytelling to enable shared understanding.
• Apply a customer-centric lens to business problems and advocate the customer view. Identify opportunities to improve key customer interactions and turn user insights into actionable experience changes.

Design technical expert support

Coach and mentor INZ staff about excellent business architecture and the link between strategy and design

• Lead the development of a business architecture based on a situational awareness of various INZ business scenarios and motivations.
• Lead the application of a structured business architecture approach and methodology for capturing the key views of INZ.
• Capture the tactical and strategic enterprise goals that provide traceability through the organisation and are mapped to metrics that provide ongoing governance.
• Describe the primary business functions of INZ and distinguish between customer-facing, supplier-related, business execution and business management functions.
• Lead the definition of the set of strategic, core and support processes that transcend functional and organisational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes.
• Define the data shared across the enterprise and the relationships between those data.
• Capture the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.
• Provide expert advice to the project and to the design authority on the development of the model.

Deliver teamwork programme outputs

• Develop and maintain INZ’s end-to-end operating model
• Lead projects of significant complexity, risk or organisational importance to ensure the right quality and quantity of resources are applied to the work programme.
• Provide thought leadership on customer’s experience of INZ.
• Identify strategic issues and opportunities emerging from external and internal influences and team project work, and integrate responses io the team’s work programme.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Principal Business Architect position reports into the Manager Immigration Improvement within the Operations, Tasking and Improvement branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission