Manager Insights

Tēnei tūranga – About the role

The Manager Insights leads a multi-disciplinary team that conducts in-depth analysis and evaluation, deliver actionable insights and provide independent advice to senior leaders including the Immigration Leadership Team. This analysis, insight and advice informs strategic, operational, and tactical decision-making, and improvement across the immigration system.

The Insights team, led by the Manager Insights, carries out robust and critical strategic thinking, problem definition, evaluation and solutions utilising a spectrum of analytical techniques.

The Manager Insights works collaboratively across INZ supporting all areas of the business in alignment with the overall INZ strategy.

Key relationships

• Members of the Immigration Leadership team and Extended Leadership team.
• Key leaders across MBIE such as Evidence and Insights, and within Immigration New Zealand.
• Relevant leaders in other interrelated public and private sector organisations.
• Performance and Reporting team.

Ngā herenga – Requirements of the role

Personal specifications

• Proven experience of successfully delivering high quality analysis and evaluation products.
• A proven track record of experience and achievement in providing sound advice to leadership based on robust, complete and varied analytical techniques. This includes the ability to operationalise strategic considerations, including monitoring risks and indicators.
• A strategic thinker who is able to facilitate connections between various aspects of a large and complex organisation and identify implications for their business unit.
• Proven ability to take a broad approach to leverage cross functional skills and experience to inform decision making.
• Experience driving cross organisational change via a continuous learning approach.
• An in-depth understanding of a variety of techniques to elicit and validate insights.
• Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance. Significant and successful experience in establishing and building strong working relationships; internal, cross-government, external, ministerial and advisory boards.
• Proven management skills in a large and complex organisation including managing people, finances and resources.
• Proven people leadership; building an encouraging team culture, coaching, enabling and guiding team members to successful outcomes.
• The ability to gain and maintain a national security clearance as required.
• Must be an NZ citizen of hold a residence class visa.
• Tertiary qualification in a relevant field or extensive and comparable relevant experience.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.

Leadership of the Insights team

• Actively leads the team to deliver actionable insights and provide sound and independent advice to INZ leadership, wider MBIE groups and external partners where appropriate.
• Ensures that best practices are fully implemented and used by the team, including business processes and the use of multi-disciplinary methodologies – e.g. data, business and intelligence analysis techniques.
• Maintains a strategic focus, ensuring all work carried out by the team has strategic outcomes, and provides advice for the operationalising of these where appropriate.
• Works closely and collaboratively with colleagues in the Business Performance Unit as well as teams across INZ and MBIE (specifically Evidence and Insights) to identify, validate and recommend improvements to the immigration system.
• Develops and maintains a systematic approach to INZ insights leveraging relevant avenues of feedback, data and intelligence to identify opportunities to improve the immigration system.
• Builds, develops, monitors and maintains fit for purpose capability (people and structures) needed to achieve desired goals and objectives.
• Actively manages staff performance objectives and development.
• Achieves efficiency benefits and focuses on ongoing improvements and potential levers to improve overall cost effectiveness.
• Delivers services that actively support and contribute to the achievement of Immigration’s strategic outcomes delivering to internal and external stakeholder needs.
• Ensures a customer focused culture across the team.
• Develops an engaged, supportive and inclusive team culture focussed on results, quality delivery and continuous improvement – to be a high performing team.

Personal Leadership

Provide leadership that engages and motivates others to succeed and develop, and proactively share experiences, knowledge and ideas.

• Models exemplary management and leadership behaviours, MBIE values and State sector ethics and values.
• Creates a sense of vision, engages and motivates people to participate, and makes things happen.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing.

General Management

Apply sound general management practices so that the Branch operates effectively and efficiently, and delivers agreed outputs to support achievement of agreed outcomes.

• Develops strategies, work programmes and performance targets with supporting measurement, monitoring and reporting mechanisms.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk.

Team Leadership

Build and maintain a high-performing team that is capable of developing and delivering innovative advice, products and services to support strategic direction.

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the Branch and identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Relationship Management

Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results.

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
• Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Insights position reports to the National Manager Business Performance within the Operations, Tasking and Improvement branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission