The Deputy Secretary - Te Whakatairanga Service Delivery

Tēnei tūranga – About the role

The Deputy Secretary Te Whakatairanga Service Delivery is an integral part of the Ministry’s Senior Leadership Team and supports the Chief Executive by working collaboratively with other members of the team to ensure it delivers for New Zealanders.

The Deputy Secretary is responsible for leading a large and diverse group tasked with delivering on MBIE’s regulatory obligations and a range of services supporting business growth and protecting consumers.

Works with the Chief Executive to manage the relationship with Ministers and the Government by providing timely and relevant briefings to Government on issues of the day.

Ngā herenga – Requirements of the role

Personal specifications

• Demonstrates deep understanding of the principles and conventions of government and the constitutional, legal, and whole-of-government basis on which the New Zealand State Service operates.
• Has significant experience at a very senior executive level in the Public Sector or has comparable experience in a relevant business environment.
• Proven success in a senior management position (ideally at SLT level), including:
  • Working collaboratively as a member of a leadership team with a shared organisational vision and goals; and
  • Strategic leadership and management; and
  • People leadership and management.
• Has significant and demonstrable skills in leading a complex and highly visible service delivery function and delivers results.
• Has demonstrated experience in leading major change across a distributed business to achieve a measurable lift in service delivery.
• Has sound financial and business management experience and skills at the senior executive level.
• Political nous and a proven track record of building and maintaining the trust and confidence of Ministers and senior officials.
• Makes quality decisions by using analytically sound, well-rounded, informed, and inclusive approaches.
• Takes a broad perspective and considers the implications of situations in terms of wider context beyond organisational boundaries.
• Possesses resilience and perseverance to achieve excellent results on behalf of New Zealanders.
• Understands how to work with different organisational cultures.
• Is regarded as a skilled and personable leader with judgement and discretion.
• Is easily able to gain the trust and respect of others even when dealing with difficult or contentious issues.
• Creates an environment that is conducive to productive, two-way communication.
• Responsibilities of this position are expected to change over time as the Ministry responds to changing needs.
• Has the courage to make the difficult calls and takes personal accountability for the outcomes.
• It is a requirement of all Tier 2 positions that you may be rotated to similar level positions within different business groups or specialty areas from time to time, to encourage cross MBIE collaboration. Any such rotation will be managed in consultation with you (but will be decided by MBIE).

Qualifications

• Post-graduate qualification in a relevant field or extensive and comparable experience.

Other requirements

• The ability to gain and maintain a national security clearance as required.
• To be considered for this position you must have a legal right to live and work in New Zealand.
• Must consent to and satisfactorily complete a credit check as the position holds financial delegations.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Strategic Leadership

• Contributes to the governance of the whole Ministry as a member of the Strategic Leadership Team and supports the Chief Executive in their leadership of the Ministry.
• Influences innovation management by supporting strategic thinking and consideration of initial high-level design of key strategic programmes, initiatives and issue management approaches that will be planned and realized over longer horizons.
• Personal leadership drives and influences the setting of overall business direction, articulation of SOI and clear targets, objectives and outcomes.
• Strategically leads, shapes, and guides the visioning of the long-term direction for Te Whakatairanga Service Delivery functions within the Ministry.
• Drives prioritisation and improvements that optimise the Ministry’s services and programmes whilst appropriately managing risk and protects the Ministry’s integrity and reputation.
• Providing strategic oversight of MBIE’s stewardship and delivery of customer-focused and innovative Te Whakatairanga Service Delivery products and services and the efficient performance of regulatory functions.
• Strategic leadership results in service delivery that is:
  • Evidence based and supported the achievement of the outcomes and goals of the Ministry.
  • Targeted to enhance compliance with statutory obligations, public sector, and departmental obligations.
  • Designed to provide access to services to meet the needs of New Zealanders.
• Leading and guiding the Ministry’s senior leaders and governance bodies to consider and account for economic and social change impacts and the priorities of the government.

Functional leadership

• Supports the Chief Executive’s responsibilities for the stewardship of the Ministry, including its sustainability, organisational health, capability, and capacity to offer free and frank advice to successive Governments.
• Leads the development of Te Whakatairanga Service Delivery group’s work programme to align with and support MBIE’s strategic direction and adopting a business-like and customer centric culture.
• Specific service delivery interventions are highlighted that translate into improved service delivery/business performance.
• Provides a commercial focus and acumen to guide MBIE’s resource allocation and to support delivery of its objectives.
• Maintains oversight of the effective financial management of large departmental and non-departmental budgets through the advocacy and prioritisation of change programmes, management of change, and implementation of relevant review recommendations and insights.
• Takes a senior advisory role in relationships with political representatives and playing a significant leadership role in the wider public service.
• Supports and enables the delivery of priority business outcomes across all business units.
• Exemplifies and leads the embedding of a ‘one organisation’ view by creating line of sight to organisational objectives based on interdependencies and connectedness while modelling professional, collaborative, and collegial behaviours.
• Works with, and inputs into, the work of the Deputy Secretary Corporate and Digital Shared Services and the Chief Financial Officer (CFO), in order to support SLT to turn strategy into financial decision making and drive organisation performance.
• Leadership and influence on people and business group capability is evidenced by support and implementation of leadership, management, and staff development frameworks across the Ministry.
• The sharing of knowledge and collaboration between business groups enhances the design and delivery of emerging practices/issues.
• Training implemented within the Ministry and Te Whakatairanga Service Delivery grows and enhances the depth of skills and knowledge of service delivery staff.
• Leads a senior management team that can deliver customer-focused and innovative Te Whakatairanga Service Delivery products and services and the efficient performance of regulatory functions.
• Hold direct reports to account for delivering the required results and the appropriate behaviour.
• Provides development opportunities for direct reports that challenge and stretch their capability.
• Models’ behaviours that encourage cross-departmental collaboration and delivery coordinated services.
• Builds a ‘risk aware’ culture where issues are identified early and handed at the appropriate level.
• Builds the capability of direct reports to make hard decisions and choices between different pathways and recognise and manage the trade-off between short- and long-term benefits.
• Promotes a positive public image and customer experience by modelling professional behaviour and reinforcing a focus on customer service that utilises or responds to customer insight or feedback.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products and services.
• Leads and represents the Ministry internationally and nationally while managing relationships across key stakeholders and with industry groups.
• Delivers presentations that articulate the Ministry’s role, legislation, or work programme nationally and internationally.
• Sponsors projects and programmes that challenge the traditional thinking and mind-sets within the Ministry.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Deputy Secretary – Te Whakatairanga Service Delivery reports into the Secretary for Business, Innovation and Employment and Chief Executive MBIE.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission