Senior Business Systems Analyst
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Tēnei tūranga – About the role
The Senior Business Systems Analyst manages, develops, maintains and enhances the IT systems used by the New Zealand Government Procurement branch and government agencies (e.g. GETS, GPP, CRM). The role holder provides internal expertise and support while identifying future opportunities where strategic IT system investment could drive additional value for NZGP and agencies. The Senior Business Systems Analyst provides coaching and mentoring to the Business Systems Analysts.
The role holder brings a strong business understanding and clear perspective of the value that efficient and effective IT systems and analysis brings to an organisation. Understanding the importance of IT system integrity and performance, the role holder provides internal and external training on IT systems, and supports the Manager Business Systems in delivering the over-arching Branch IT systems strategy. The Senior Business Systems Analyst is responsible for leading key process and systems improvement initiatives.
The Senior Business Systems Analyst is a key role within the Business Systems team and by maintaining and developing relationships across NZGP, government agencies with vendors and within the Ministry of Business, Innovation and Employment the role holder adds value by ensuring that the investment, development and application of branch IT systems and tools is appropriate and meets both NZGP and government agency needs.
Ngā herenga – Requirements of the role
Personal specifications
- Technical expertise in the following areas:
- Microsoft Dynamics CRM.
- Web support and design and understanding of the CWP environment.
- Management of specialised IT systems such as GETS and GPP.
- Microsoft Office suite of programmes particularly advanced excel.
- Detailed understanding of related MBIE systems, and MBIE IT practices and protocols.
- System testing.
- Demonstrated ability to critically analyse complex situations and to recommend and design robust solutions.
- Demonstrated ability to stand apart from the immediacy of situations and take a broad or long-term strategic view, foreseeing opportunities and developing workable solutions to problems.
- Good knowledge of property and procurement policy and processes.
- Committed to customer service – strong client focus, understands needs of customers but is able to manage and balance this within constraints
- Strong communication skills – both verbal and written, able to communicate complex technical information to gain the understanding of a layperson.
- Significant experience in influencing and negotiating with stakeholders, suppliers, and senior managers.
- Excellent interpersonal skills; demonstrated by credibility, personal or collaborative influence, managing expectations and targeted persuasion.
Qualifications
- Relevant Tertiary qualification or comparable relevant experience and/or professional development demonstrating qualifications for the role.
Requirements
- The ability to gain and maintain a national security clearance to LEVEL Confidential.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
The systems used across NZGP meet the needs of NZGP and government agencies
- Systems are managed, developed and maintained which meet NZGP and government agencies needs.
- Implemented systems enable the collection, recovery, and storage of data in a manner compliant with MBIE’s data warehousing protocols and in a way that minimises the burden on agencies and suppliers.
- Opportunities are identified where strategic system investment could drive additional value for NZGP and external agencies.
- The strategies and objectives of NZGP are translated into pragmatic systems requirements; with recommendations prepared for consideration.
- Systems are continually reviewed in conjunction with the Business Information and Analysis team to ensure reporting is streamlined.
- System integrity is maintained and there are no breaches of privacy or unauthorised access of the data held within the systems.
- Support is provided to the Manager Business Systems to give effect to NZGP’s organisational strategy and other key priority work programmes.
- Lead key process and systems improvement initiatives.
- In conjunction with the Supplier Relationship Management team, innovation is driven from NZGP system contracts which maximises the value of the contract for both NZGP, the supplier and government.
- Represents NZGP in discussions with IT suppliers and is an interface between suppliers and stakeholders.
- The use of the systems provided by NZGP are actively promoted which results in an uplift by NZGP team members and external agencies.
- Regular engagement occurs with the market, agencies and suppliers to understand the products available and how these could enhance the offering by NZGP to the Branch and government agencies.
- Government agencies are assisted with using NZGP systems and NZGP is viewed by government agencies as adding value to their procurement and property activity.
Effective stakeholder and relationship management
- Develops and maintains cooperative, partnering relationships with NZGP’s key stakeholders using highly developed influencing, negotiation and collaboration skills and experience.
- Effectively manages conflict by focussing on meeting customers’ needs and identifying opportunities for resolution.
- Engages with managers in government agencies in a professional manner that provides a strong level of confidence.
- Provides coaching and mentoring to the Business Systems Analysts.
- Builds collaborative relationships with teams across NZGP and is seen to add value to the deliverables of various teams.
- Provides guidance to personnel within government agencies that is considered, pragmatic, innovative and consistent and which meets or exceeds agency requirements.
- Represents NZGP views and protects its reputation in any external interactions.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Business Systems Analyst position reports into the Manager Business Systems within the New Zealand Government Procurement branch. The branch sits within the Building, Resources and Markets group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
