Director – Delivery Support and Reporting

Tēnei tūranga – About the role

The Director, Delivery Support and Reporting supports the delivery of MIQ operations at national and regional levels, working in partnership with Regional Operations Directors (RODs) to ensure the delivery of services and logistics associated with movements within and across the MIQF network.

Leading the national and regional delivery support teams, the Director, Delivery Support and Reporting manages the daily operations planning and reporting and facilitates contingency and incident management responses.  This role also works with the RODs and national teams to ensure feasible and well-planned runways for implementation of new, adapted, and additional regional and local operations policies and practice. This includes collating and communicating the impacts on the delivery workforce.

The role is accountable for the delivery of performance reporting – which covers the range of daily issues and incident management, through to trends and escalation reporting monthly. This feeds into and informs prioritisation of remedial action required across the branch in management (through Regional Operations Directors), operational policy and SOP design, practice support and training.  The role provides a key source of intelligence and advice for other MIQ branches. 

As part of the leadership team, the role contributes to the smooth and effective running of the Operations Practice and Delivery branch of the Managed Isolation and Quarantine group.

Ngā herenga – Requirements of the role

Personal specifications

• Proven track record of managing operational functions and/or business units, including proven leadership and management skills, i.e., managing people finances and resources.
• Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance, including implementing quality processes and strategies designed to improve productivity and service delivery.
• Demonstrated ability to develop and maintain effective relationships with internal and external stakeholders to deliver collective impact, including influencing others to achieve outcomes where there is no direct reporting relationship.
• Experience in leading, coaching, and mentoring others to achieve results
• Evidence of ability to make quality decisions by using sound, well-rounded, informed, and inclusive approaches. Can consider the connections between their own teams, business unit and wider organisation, and implications for decision-making.
• An effective communicator, verbally and in writing with a wide range of people at all levels, both internal and external to MBIE.
• Sound understanding of the machinery of government and relevant operating procedures and policies and decision-making processes that apply within the State Sector would be beneficial.

Qualifications

• Tertiary qualification in a relevant field or equivalent experience.

Prerequisites

• All employees are required to comply with MBIE's vaccination policy which seeks to protect the wellbeing, health and safety of our people, their whānau and the community. You are required to hold a valid vaccination pass to be employed at MBIE.
• Must have a legal right to live and work in New Zealand.
• Must consent to and satisfactorily complete a credit check as the role holds financial delegations.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

• Leads the provision of daily delivery and logistics planning and support for national and regional operations, ensuring transparent and clear approaches to implementation of and changes to agreed delivery approaches.
• Acts as a key conduit for information and insights at national level on behalf of regional and local operations leaders and supports the seamless delivery of services to returnees within the MIQ system.
• Works closely with National Operations Services teams to support the transition of accountability for operational planning and logistics across different time horizons and regions/MIQFs.
• Coordinate’s activity across the delivery support teams at National and Regional levels to clarify reporting requirements, integrate with MBIE/MIQ systems where relevant, and develop clear processes and requirements for operational delivery and logistics reporting.
• Provides clarity on what is an 'incident', where accountability sits for responding/dealing with each level of incident, and how and when incidents are notified/escalated to national level.
• Works with the Manager Incident Management and Business Continuity in Service Quality and Assurance to ensure alignment with the MIQ Incident Management Framework and CAMMS Incident Reporting
• Activity contributes to the identification, escalation and mitigation of potential risks and opportunities within a continuous improvement environment.
• Oversees the provision of on-call support at national level, ensuring Duty Watchkeeper responsibilities are appropriately covered and processes for escalation are effective and appropriate.

People leadership

• Models’ positive management and leadership behaviours by promoting and building commitment to MBIE’s and MIQ’s mission, values, and services.
• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing.
• Coaches and develops staff to meet the needs of MIQ now and in the future.
• Demonstrates collective leadership in undertaking whole of MIQ and Government initiatives.
• Provides feedback to staff on team and individual performance, addressing problems with direct reports in a timely and direct manner.
• Empowers others, inviting input and pushing tasks and decisions downwards.
• Builds commitment and ownership by acknowledging and valuing contribution.
• Anticipates future capability needs across the team, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.

Relationsip managment

• Participates as an active team member within Operation Delivery and Practice team and wider MIQ team, and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops and maintains effective working relationships across the MIQ system, ensuring collaboration and transfer knowledge and learning from the team to the wider group.
• Seeks consistency and alignment between different teams in MBIE, especially other regulatory functions, and promotes solution seeking where there are legitimate differences.
• Understands and reflects broader MBIE partner interests where applicable in managing stakeholder relationships.
• Represents MIQ externally and works closely with sector wide groups, representatives, and key external stakeholders – within their geographical area.
• Represents whole-of-Ministry views and protects its reputation in external interactions.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Director, Delivery Support and Reporting position reports to the General Manager, Operations Delivery and Practice in the Managed Isolation and Quarantine group

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission