Team Leader, Registration and Licensing

Tēnei Tūranga – About the role

Occupational Regulation is a cross-sector team responsible for several different occupational licensing and registration schemes, which currently includes Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors. Over time, other licensing/registration schemes might come into or out of Occupational Regulation.

The Team Leader, Registration and Licensing is responsible for providing high quality day to day leadership of licensing and registration functions including processing applications for occupational licensing and registration schemes, maintaining registers and other administration functions. They are expected to operate across several regulatory schemes. They will also handle complex licensing or registration tasks.

The Team Leader, Registration and Licensing is also responsible for the leadership and management of a team which is responsible for delivering licensing and registration functions.

Ngā Herenga – Requirements of the role

Personal specifications

• Demonstrated ability to manage people to ensure the effective and timely delivery of investigative services and administration.
• Ability to analyse issues and undertake continuous improvement activity
• Demonstrated experience in coaching and mentoring others
• Demonstrated ability to present sound recommendations and make decisions which are legally and technically robust.
• Experienced in communication of complex information through written documents.
• Ability to work in a demanding and complex environment with statutory timeframes.
• A sound understanding of legal processes and systems.
• Advanced decision making and problem-solving skills.
• Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance.
• Experience in building teams with strong identity that apply their diverse skills and perspectives to achieve common goals.
• Refined decision-making skills and sound judgement.
• Strong experience in an occupational licensing administrative support role or an administrative background that allows the work to be picked up quickly.
• Experience in applying legislation, policy, procedures and guidelines
• Good understanding of licensing principles and ability to accurately register and licence applicants.
• Has a good level of computer literacy including Microsoft Word, Excel, Outlook, and manipulating Adobe PDFs.
• Experience in using and maintaining data quality in databases e.g. CRM
• Able to communicate information clearly, including the ability to express issues orally and in written form and in a variety of settings, including cross-cultural, employee and with clients.
• Excellent time management skills, with proven ability to set priorities and meet deadlines under changing conditions.
• Experience in establishing positive external relationships with customers and colleagues.
• Proven ability to use initiative, sound judgement and discretion.
• Sets and maintains high standards and is consistent in producing high quality work.
• Demonstrates a working style that is professional and calm under pressure.
• Proactive approach with an ability to show initiative and work with a minimum of supervision.
• Ability to maintain a high degree of confidentiality and manage sensitive information.
• Ability to build constructive relationships with colleagues – be a team player.
• Positive attitude and high level of energy and drive to complete tasks.
• Able to mentor and coach more junior people.
• Must have the legal right to live and work in New Zealand and it is a statutory requirement that they must not have worked in Immigration New Zealand visa processing within the last two years.

Takohanga Tuhinga o mua – Key accountabilities and deliverables

Critical Areas of Success

• Works collaboratively with the Manager Occupational Regulation Operations to deliver quality services.
• Responsible for the Registration and Licensing team (the team).
• Acts as an issue escalation point for any members of the team.
• Manages day to day issues appropriately including where appropriate escalating those issues to the Manager Occupational Regulation Operations.
• Encourages a culture of continuous improvement in the team, making process improvements where appropriate.
• Supports changes across the Registration and Licensing team and Occupational Regulation. As required:
• contributes to overall process improvement including raising any process improvement opportunities.
• supports operational projects across the team
• provides support for development of new, and changes to, existing ICT solutions ad platforms.
• Supports planning, operational reporting and other management functions for the Registration and Licensing team.
• Undertakes special projects as required.

People Leadership

• Provides oversight and leadership of the day to day work of the team.
• Monitors individual and team’s performance to ensure that performance targets are met.
• Manages individual workloads.
• Fosters a positive culture within the team that delivers on MBIE’s values and policies.
• Coaches, mentors and develops people to meet the needs of MBIE now and in the future Identifies gaps in capability and addresses these gaps.
• Identifies and develops talent for key roles in Occupational Regulation or elsewhere in MBIE.
• Participates in recruitment to replace people who have left or fill new positions.

Relationship Management

• Develops effective working relationships with managers and internal stakeholders including with colleagues in Market Integrity.
• Builds and maintains relationships with key stakeholders including with colleagues in Market Integrity.
• Manages the day to day delivery of any contracts and the relationship with suppliers or provider.
• Where required represents Occupational Regulation and protects its reputation in external interactions.

Wellbeing, Health & Safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū - Your place in the Ministry

This role reports to the Manager, Occupational Regulation Operations within the Market Integrity Branch.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission