Senior Test Analyst
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Tēnei tūranga – About the role
Registry Services Technical Support Team (RSTS) supports internal and external users of Business Registries front facing registry systems. The Team manages everything from major incidents involving multiple registers to issues affecting individual users. The Team also runs the Business Registries minor enhancement program.
The Senior Test Analyst is responsible for ensuring consistency and quality of advice to all users. The role is critical in supporting the day-to-day registry operations and oversees maintenance releases.
The Senior Test Analyst will bring their registry subject matter expertise along with business, legislative and technical knowledge to work in partnership with the operational and project teams.
Ngā herenga – Requirements of the role
Personal specifications
- Strong problem-solving and technical skills, to identify risk and critical issues, and propose workable solutions.
- Experience with system development life cycle and user acceptance testing.
- Excellent understanding of information databases, web sites and internet services.
- Sound operational knowledge of the statutory function of the various Registrars work, practices, or practical industry or business experience, with a good knowledge of relevant legislation.
- Planning and organising skills, including ability to maintain performance when under pressure, critical assessment of workflows, and appropriate prioritising of work.
- Ability to quickly assimilate new information or areas of work.
- Flexibility with working hours e.g. after hours and late nights.
- Excellent written and oral communication skills.
Qualifications
- A relevant tertiary qualification is desirable or comparable relevant experience, particularly in ICT system support or extensive and comparable relevant experience.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.
The Senior Test Analyst will be required to deliver results in the following areas:
Business as usual – day to day and short term
- Identifying and analysing issues with client facing registry systems.
- Communicating issues to internal users and liaising with internal and external technical service suppliers on the resolution of issues.
- Conducting comprehensive testing and investigation of system issues and resolutions.
- Providing day to day operational support to stakeholders.
- Monitoring and scheduling registry application day and month end jobs, managing user access permissions and user permission reviews, managing privacy/security reviews and correspondence template reviews.
- Proactively identifying system changes that have value for operational teams and for external users that draw on insights from business support.
- Supporting the Team Leader and working closely with the team to successfully develop and implement solutions.
Maintenance releases and projects – medium to long term
- Responsible for registry maintenance releases in production, working with the work program team on scheduling, working with software suppliers through releases and undertaking post deployment testing.
- Providing reporting, analysis, test scripting and as required, user acceptance testing of new and or enhanced business systems and processes.
- Providing technical expertise into registry improvement programmes.
- Participating in testing effort estimation, task allocation and schedule management in alignment with project objectives.
- Reviewing business requirements and solution designs to ensure its testability and correctness.
- Coordinating test phase deliverables and timeframes for assigned activities with stakeholders.
- Driving and completing delivery of testing for assigned projects and system improvements.
- Developing and executing test cases to include applications and operational readiness aspects of projects.
- Contributing to the development and use of innovative registry design tools and approaches that generate effective registry service solutions.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Test Analyst position reports into the Technical Support Team Leader within the Market Integrity branch. The branch sits within Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
