Senior Business Systems Advisor

Tēnei tūranga – About the role

The Senior Business Systems Advisor plays a leading role in providing support and guidance in the delivery of SNZs digital service offerings to the public.

This is a hands-on role coordinating efforts across a wide variety of stakeholders and vendors to diagnose and resolve problems quickly with the goal to ensure that our technology infrastructure runs smoothly and efficiently.

The Senior Business Systems Advisor is recognised as the conduit for the escalation of issues out to our vendors and play a key part in troubleshooting and optimising SNZs systems. The senior advisor holds a wealth of organisational knowledge of our wider business environment in the context of the technology change we are bringing about for the Ministry and our Public Audience.  

This role requires a proactive approach to problem-solving, analytical skills, and the ability to communicate complex issues clearly to customers and stakeholders. The Senior Business Systems Advisor will also support the Senior data Analyst in designing and implementing new system features and troubleshooting data-related issues.

Key relationships:

• SNZ National Manager.
• Manager Business Systems and Operations.
• Business Systems and Operations Team.
• Other teams within SNZ.
• MBIE Data and Insights.
• MBIE Software Engineering and Support.
• Suppliers of goods and services.
• Stakeholders.

Ngā herenga – Requirements of the role

Technology

• Strong knowledge and experience with Microsoft Dynamics CRM, APIs and Azure Functions.
• Not required but an advantage in the role is an understanding of .NET Core and Microsoft SharePoint.

Personal Attributes

• Strong organisational skills, meticulous attention to detail and demonstrated ability to prioritise.
• Ability to thrive in a fast- paced, deadline-driven environment with a proven commitment to turning in consistently high-quality work.
• Embrace and be a strong advocate for automation.
• Passionate learner, keen to acquire new skills and understand new ideas.
• Problem solver with attention to detail.
• Positive, solution-focused attitude.
• Initiative, sound judgment, and discretion.
• Ability to maintain confidentiality and manage sensitive information.

Skills and Experience

• Up to date with changes in the technology landscape.
• You are a subject matter expert for technical, content and experience driven issues with business systems.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in database administration or a similar role.
• Credit check and police vetting may be required.
• You must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

System Maintenance

• Partner with cross-functional teams to troubleshoot and remedy issues related to SNZ systems and its integration with other systems.
• Address, troubleshoot and work to resolve individual user issues within the system.
• You are widely recognised as the trouble-shooter for issues around our Digital Footprint. 
• Build and maintain an internal wiki with technical documentation, manuals and IT policies.
• Manage and maintain the appropriate security levels and access controls for systems SNZ are responsible for.
• Monitor system event log warnings and errors, and monitor resources to ensure that system performance are optimised.
• Execute disaster recovery plans to ensure system availability during an event.

System Improvement

• Collect, track, evaluate and act upon feedback, issues, and risks received from internal and external customers.
• Prepare system change user stories and scoping documents.
• Collaborate with Manager Business Systems and Operations and solution delivery teams to prioritise change requests. 
• Perform user acceptance testing and monitor application performance following a release.
• You will actively seek out new knowledge for your own personal development or the mentoring and coaching of others.
• Support the development and maintenance of APIs for seamless system integration.

Work management

• Document and maintain processes and procedures and implement improvements where feasible.
• Establish and embed processes to support system improvement and automation.
• Take a subject matter expert role in initiatives supporting SNZ’s business functions.
• Provide and maintain expertise in SNZ’s business activities and systems.
• Assist the SNZ team with ad hoc requests.

Relationships

• Your relationships with your stakeholders, your own leaders, your peers within Te Whakatairanga Service Delivery and Ministerial staff are known to be productive, your communication is professional, clear and timely. 
• Your conversations are robust, and trust is created. 

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Standards NZ Data Quality Analyst reports into the Manager Business Systems and Operations within Standards New Zealand. Standards New Zealand is a business unit within the Ministry of Business, Innovation and Employment (MBIE). We are New Zealand’s national standards body and leading developer of standards and standards-based solutions. For more information see standards.govt.nz(external link) Our role includes:

• Standards development. We offer stakeholders from a variety of sectors a range of pathways to develop new standards, update existing standards, or adopt overseas standards.
• International participation. We co-ordinate international participation in a wide range of ISO and IEC international standards and represent New Zealand, and its interests on the international standards stage.
• Access to standards. We publish, sell and enable access to New Zealand, joint Australian/New Zealand, and international standards through our web-shop, subscription and reseller services.  

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission