Registration and Licensing Officer
On this page
Tēnei tūranga – About the role
Occupational Regulation is a cross-sector team responsible for several different occupational licensing and registration schemes, which currently includes Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors. Over time other licensing/registration schemes might come into or out of Occupational Regulation.
The Registration and Licensing Officer is responsible for providing high quality day to day support of licensing and registration functions including processing applications for occupational licensing and registration schemes, maintaining registers, and other administration functions.
Ngā herenga – Requirements of the role
Personal specifications
- Strong experience in an occupational licensing administrative support role or an administrative background that allows the work to be picked up quickly.
- Experience in applying legislation, policy, procedures and guidelines.
- Good understanding of licensing principles and ability to accurately register and licence applicants.
- A good level of computer literacy including Microsoft Word, Excel, Outlook, and manipulating Adobe PDFs.
- Experience in using and maintaining data quality in databases e.g. CRM.
- Ability to communicate information clearly, including the ability to express issues orally and in written form and in a variety of settings, including cross-cultural, employee and with clients.
- Excellent time management skills, with proven ability to set priorities and meet deadlines under changing conditions.
- Experience in establishing positive external relationships with customers and colleagues.
- Proven ability to use initiative, sound judgement and discretion.
- Sets and maintains high standards and is consistent in producing high quality work.
- Demonstrates a working style that is professional and calm under pressure.
- Proactive approach with an ability to show initiative and work with a minimum of supervision.
- Ability to maintain a high degree of confidentiality and manage sensitive information.
- Ability to build constructive relationships with colleagues – be a team player.
- Positive attitude and high level of energy and drive to complete tasks.
- Must have the legal right to live and work in New Zealand
Takohanga tuhinga o mua – Key accountabilities and deliverables
Key areas of success
- Making decisions under delegation for registration/licensing applications/processes.
- Making recommendations to the Team Leader, Registration and Licensing, or the Manager, Registration and Licensing on very complex or high-risk registration/licensing applications/processes.
- Processing licensing/registration/other applications within expected timeframes and in-line with documented processes.
- Being the point of contact for queries from public and licensed/registered practitioners (phone calls/online/email).
- Maintaining the public registers for regulatory schemes.
- Contributing to and work to maintain the quality, efficiency and effectiveness of licensing and registration processes.
- Actively seeking service improvement opportunities and participate in Occupation Regulation quality management processes.
- Receiving appeals and complaints.
- Coordinating external suppliers and specialists.
- Keeping confidential information confidential.
- Contributing, as required, to service improvement initiatives and projects.
- Leading auditing of both internal and external work.
- Quality assurance.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Registration and Licensing Officer position reports into the Team Leader, Registration and Licensing within the Market Integrity branch. The branch sits within the Te Whakatairanga group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
