Business Administrator
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Tēnei tūranga – About the role
The Business Systems and Operations team is responsible for the delivery of the Access function including the sales and support for Standards NZ hard copy and digital products and services for several thousand Standards NZ customers. The team also have the overall responsibility of the ICT systems that support the operations of Standards NZ team. Other responsibilities include maintenance of the standards catalogue of products; management of Standards NZ finances including risk management; and provision of business intelligence, reporting and specialist analytics to inform evidence led decision making.
The Business Administrator position will:
- Provide high quality, courteous, prompt, and efficient customer service and order assistance to customers and staff to enhance the reputation of Standards New Zealand.
- Manage existing Online Library subscribing customers and actively prospect for new customers to maintain and grow Online Library subscription client base.
- Manage the daily print order runs for on-demand, bulk and specialty item print jobs through print supplier ensuring timely delivery to customers and warehouse.
Ngā herenga – Requirements of the role
Personal specifications
- Must have the legal right to live and work in New Zealand.
- A proven track record of experience with customer service and sales is essential.
- Good interpersonal and relationship management skills and ability to work with multiple teams.
- Wide ranging knowledge of business administration systems and processes.
- Excellent written and verbal communication skills.
- Ability to show and use initiative and be proactive.
- A methodical approach to work. Ability to both follow and suggest improvements to established procedures.
- Good standard of computer and software literacy and word processing.
- Ability to work effectively in a team environment and to prioritise work to achieve MBIE outcomes.
- Willingness to work in a flexible and dynamic environment.
- Must have the legal right to live and work in New Zealand.
- Relevant tertiary qualification or extensive experience.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Business Administrator will be required to deliver results in the following areas:
- Provide a high quality of support and service to Standards New Zealand customers and stakeholders.
- Ensure that all tasks related to sales and order fulfilments are carried out to a high standard in a timely manner following correct process and guidelines.
- Manage customer relationships effectively and actively look for opportunities to promote services to customers where relevant.
- Manage subscription services from initial enquiry and final set up through to retention, in order to meet customer needs and derive maximum value.
- Work directly with the Manager Business Systsems and Operations and Senior Business Administrator on priority administrative projects with the goal of increasing the efficiency and streamlining administrative tasks in Standards NZ, with a focus on the tasks related to servicing customers in the first instance.
- Provide direct support to projects following Standards NZ’s processes and procedures, in consultation with the Manager Business Systems and Operations and others within Standards NZ leadership team.
- Adopt a continuous improvement approach to responsibilities, continually looking to improve Standards NZ’s processes.
- Develop and implement standardised support processes.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Business Administrator position reports to the Manager, Business Systems and Operations, within the Market Integrity branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
