Functional Consultant

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Tēnei tūranga – About the role

Reporting to the Software Engineer Team Lead this position is a specialist position with the purpose of delivering solutions for MBIE. The Functional Consultant will understand requirements and configure platforms used by our internal and external customers through a combination of project and support work. They will be able to determine the capability of the platform and decide whether the requirement can be met with a focus will be on configuration not code.

Ngā herenga – Requirements of the role

Skills and Experience required

  • 5+ years’ experience as a Functional Consultant or as a technical analyst, preferably Dynamics 365 and PowerApps.
  • Are comfortable facilitating requirements gathering sessions.
  • Has demonstrated experience in working and integrating with SaaS products.
  • A curious mind and a desire to learn about technical innovations and how they may be applied to the MBIE environment.
  • A willingness to learn skills in new technology to achieve a common goal.
  • Strong presentation skills with the ability to effectively present and point of view to a variety of audiences.
  • An analytical mind who can make connections between various aspects of the organisation and can contribute to a cohesive approach across all aspects of a technology-enabled business.
  • Ability to quickly establish and build strong working relationships and develop trust, credibility, buy-in and collaboration with managers, staff, vendors and other stakeholders.
  • Ability to work under pressure and with deadlines while taking ownership of a task and seeing it through. 
  • Ability to multitask and prioritise workload.


  • A relevant tertiary qualification or equivalent knowledge, skills, and experience.
  • Agile and DevOps delivery methodology/experience is desired.
  • Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

  • Capture functional user requirements and configure within the platform.
  • Help customers define requirements down to MVP.
  • Provide training and support to the end users.
  • Actively seek out opportunities to improve the overall service provided by the Quality Engineering Team.
  • Actively seek to produce value by building the right thing to provide the right business outcomes.
  • Support and guide less experienced members of the team.
  • Creation and maintenance of as-built specifications for configuration.
  • Provide quality assurance across solutions and deliverables.
  • Work in partnership with internal customers advising them on how to use the platform enabling them to meet their business needs, resolve problems, and help them understand technical concepts as needed.
  • Produce detailed design documentation as required.
  • Engage and work alongside vendors to achieve a common outcome in the interests of MBIE.
  • Collaborate with external software vendors, product owners, lead architects and vendors to build out the capabilities on development and DevOps internally at MBIE.
  • Find effective ways to improve the responsiveness and flexibility of solutions which empowers our business users and the wider MBIE.
  • Ensure stakeholders are experiencing gains – through increased availability of useful best industry practice methodologies you and your team are creating.
  • Ensure you and the wider team are adding value to the wider Ministry by genuinely taking ownership of the systems it designs and delivers.
  • Ensure relationships with your peers, your stakeholders and your leaders are productive, communication is professional, clear and timely. Your conversations are robust, and trust is created.
  • Build networks and work collaboratively with key internal and external stakeholders, acting as a representative of the branch where appropriate.
  • Assist the Quality Engineering Team to manage key relationships, facilitating information flows and understanding of issues.
  • Build and maintain effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products, and services.
  • Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Functional Consultant position reports into the Software Engineer Team Lead within the Quality Engineering within the Information and Communication Technology branch. The branch is part of the Digital, data and Insights (DDI) group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it