Manager Risk Assessment

Tēnei tūranga – About the role

The Manager Risk Assessment Team is a leadership position in MBIE. The role is responsible for the direct leadership of a team of Risk Profiling Analysts, for customer and stakeholder relationship management and the delivery of quality risk assessments that inform visa and refugee decisions.  The Manager Risk Assessment Team is responsible for setting the strategic direction of the team and enhancing system performance.

The role is responsible for the provision of robust advice on the potential risk of an applicant to New Zealand’s international reputation, in accordance with character policy defined in section A5 of the Immigration New Zealand Operations Manual. This policy deals specifically with an applicant’s association with war crimes, crimes against humanity, and/or gross human rights abuses. Counter-proliferation risk assessment also falls within the remit of the role. 

The Manager Risk Assessment Team is responsible for enhancing people and team performance and developing talent to ensure quality and consistency of advice and team practices that deliver results for customers.

Ngā herenga – Requirements of the role

Personal specifications

• Ability to lead, develop and manage a high performing team.
• Demonstrated knowledge of the functions, philosophies, and operational practices of Immigration New Zealand (and in particular, the operating environment of the role) – or the ability to quickly acquire said knowledge.
• Demonstrated knowledge of effective service delivery models and service excellence principles.
• Highly developed research and analytical skills demonstrated through quality risk identification and management, risk profiling and associated outputs.
• Excellent verbal and written communication skills and the ability to convey complex concepts in plain English.
• Proven ability to develop trust, credibility and effective relationships with staff and a diverse range of colleagues, customers and stakeholders.
• Ability to understand the wider strategic picture, apply that understanding within the Risk Assessment Team and develop future strategic development.
• Personal motivation to achieve quality results which reflect attention to detail, personal discipline and adherence to policy and process.
• Ability to understand team dynamics and to realise the potential of individual team members through effective coaching and mentoring.
• Adaptability and an innovative thinking style so as to be capable of shaping and implementing continuous improvement as part of the wider Risk Assessment Team.
• In-depth knowledge of and interest in geo-political climates and international affairs.

Qualifications

• A relevant Tertiary qualification, and/or comparable relevant experience.

Other

• Must be a New Zealand citizen or hold a New Zealand Permanent Resident visa.
• The ability to gain and maintain a Top Secret security clearance.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivery management

The Manager Risk Assessment Team will be required to deliver results in the following areas:

• Delivering timely and quality advice to INZ decision makers and external stakeholders on risk to New Zealand’s international reputation.
• Influencing and improving INZ risk management systems, processes and profiles.
• Analysing risk patterns and trends and providing products in a timely and consistent fashion.
• Managing resources for the Risk Assessment team to ensure they are being used effectively and efficiently, in alignment with agreed strategy and plans.
• Developing the capability of the team to deliver expected results.
• Lead a customer focused culture across the team.

Relationship Management

• Building and maintaining effective working relationships with key business units within INZ and key external stakeholders to ensure consistent and integrated approaches to risk and value.
• Actively fostering flows of intelligence and communication throughout INZ/MBIE and external partners.
• Actively participating in the activities of the wider Risk and Verification Management team.
• Delivery of services that actively support and contribute to the achievement of the Ministry’s outcomes, and that deliver to the needs of internal and external stakeholders.

Key relationships include:

• Ministers and staff in Minister’s offices.
• Staff in other government agencies, and in particular MFaT.
• External stakeholders in the NZ intelligence community.
• Risk and Intelligence managers and staff.
• Managers and staff in INZ, in particular Visa Operations and Refugee Migrant Services.
• MBIE Intelligence.
• MBIE Legal team.
• Managers and staff in wider MBIE.
• INZ Risk and Verification network.

Talent Management

• Implements strategies, work programmes and performance targets for the team with supporting measurement, monitoring and reporting mechanisms.
• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Continually reviews and considers improvement to all elements of the team’s operations.
• Effectively and consistently identifies and manages risk.
• Monitors individual and team performance to ensure that performance targets are met.
• Leading work direction, support, and performance management for direct reports.
• Models positive management and leadership behaviours.
• Models the desired values and culture of the organisation and leads this across the team.
• Provides feedback to staff on team and individual performance.
• Developing direct reports and other staff by transferring skills and knowledge through on-the-job coaching, guidance and leadership.
• Motivates team members and gives them opportunities to participate.
• Coaches and develops staff to meet the needs of MBIE now and in the future.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing within the team.
• Manages expenditure and resources in line with approved delegations, guidelines, budget, deadlines and reporting requirements, with a focus on cost effectiveness in the Ministry.

Strategic and system leadership

• Develops and leads the strategic direction for the team.
• Thinks broadly about wider strategic issues and ensure the Risk Assessment Team strategy aligns with wider Immigration system strategy.
• Promotes the Risk Assessment Team services, ensuring they are well understood and visible to customers so that they feel supported in achieving their respective operational and Ministry strategies and goals.
• Establishes and leads effective stakeholder relationship management across INZ, wider MBIE, and the public sector to ensure a consistent system view of risk.
• Understands the team as part of the wider immigration system and looks to continuously improve this system with stakeholders.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Risk Assessment Team position reports into the National Manager Risk and Verification within the Immigration Risk and Border branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission