Identity - Team Leader Identity Management

Tēnei tūranga – About the role

The Immigration Risk & Border (IRB) branch supports pre and post decision making for visa applications and manages pre-entry at the border, with accountability for all risk functions which crosscut the visa decision process.

The Team Leader Identity Management is responsible for leading and managing a team of Identity Resolvers and Senior Identity Resolvers within the Identity Management Team. The team is responsible for the timely resolution of identity discrepancies that inform decision making in the visa system. The Team Leader will also be required to provide a high level of technical advice internally and contribute their subject matter expertise to complex pieces of work.

This includes all associated workflow management and reporting to ensure that identity resolution is conducted in a timely manner and to a high standard.

Ngā herenga – Requirements of the role

Personal specifications

• Knowledge & experience in biometrics, biographic identity management, and facial image comparison techniques.
• Experience in leading, coaching, and mentoring people to achieve results and personal growth.
• Experience in leadership and management of a team.
• Experience managing staff in a changing and complex environment.
• High attention to and an eye for detail.
• Proactive and action orientated with an appreciation of quality service delivery.
• Ability to understand and process new information quickly.
• Ability to establish sound working relationships.
• Ability to remain focused while delivering consistent accurate results.
• Follow instructions and procedures with a minimum of direction.
• Sound organisational and time management skills.
• Uses sound judgement and seeks a second opinion from peers when necessary.
• Intermediate to advanced experience using computer technology, in particular Photoshop or other image software would be advantageous.
• Experience using Immigration New Zealand systems would be an advantage but is not essential.
• You may be required to work over the Christmas/New Year period.

Qualifications

• Relevant experience in a comparative field, ideally involving physical image comparison and/or biographic comparisons is desirable.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical Areas of Success

• Undertake complex facial image and biographic comparison tasks, in a timely manner, including linking records where necessary.
• Undertake a robust checking and quality assurance programme to ensure quality recommendations and/or decisions are made.
• Provide the support services required for the efficient and productive operation of the team, including receiving and responding professionally to enquiries from internal and external stakeholders.
• Contributes to research and analysis on issues relevant to the work area, to assist the team in meeting business plan objectives.
• Participate in and assist in delivering a specialist training and mentoring programme to ensure facial comparison / identity resolution skillset develops to an appropriate level.
• Works in an agile and responsive manner responding to Identity Services need.
• Manage all client material in a secure confidential manner.

Leadership

• Model positive management and leadership behaviours.
• Model the desired values and culture of the organisation and leads this across the team.
• Fosters and open, collaborative environment that encourages quality, innovation, on-going learning, and knowledge sharing within the team.
• Assist in the management of day-to-day operations for the Identity Management Team to ensure performance targets and standards are met.
• Assist manager with establishing and maintaining key internal and external relationships and working closely with these clients.
• Represents the Identity Management Team when required.
• Leads and implements change initiatives within the area of responsibility.

Staff Management

• Be accountable for staff management functions of their team – including induction, performance management, staff development and administrative functions.
• Manages work allocation and workload monitoring across the team to achieve business objectives.
• Leads the implementation of work programmes, performance targets and new initiatives for their team, together with supporting measurement, monitoring, and reporting mechanisms – reports back to the manager.
• Continually reviews and considers improvement to all elements of the team’s operations.
• Monitors and manages ongoing performance of the team against risk reporting frameworks.
• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Motivates team members and gives them opportunities to participate.
• Coaches and develops staff to meet the needs of MBIE now and in the future. Including the training and developing of staff in face comparison techniques.

Monitoring and reporting

• Monitors and manages the ongoing performance of their team against KPIs.
• Manages internal quality assurance processes for their team.
• Inputs/validates data for quality performance reporting.
• Input into forecasting and FTE planning

Relationship management

• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
• Develops effective working relationships with other MBIE managers and staff, to transfer knowledge and learning from the team to the wider organisation.
• Builds and maintains effective relationships and partnerships with internal and external stakeholders, to identify and share best practice information and to promote the Ministry, its products, and services e.g., NZ Police.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Team Leader Identity Management position reports into the Manager Identity Management within the Immigration Risk and Border branch. The branch sits within the Immigration New Zealand group.

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission