Senior Business Analyst

Tēnei tūranga – About the role

The Senior Business Analyst provides elicitation, analysis, insights, modelling, documentation and advice to support development of key deliverables, including risk management processes and cross-system enhancements.

The Senior Business Analyst will lead the analysis of legislation, policy, operational practice, ICT systems, business processes and requirements to build robust best practice risk management capability and capacity in the Risk & Verification Branch of INZ.

The Senior Business Analyst works in partnership with the National Manager, the Risk and Verification Leadership Team, and wider INZ to grow relationships and provide Immigration risk management assurance within the INZ operating model.

The Senior Business Analyst is expected to lead quality and improvement initiatives relating to INZ, the R&V work programme, individual projects and the wider Verification and Compliance branch.  The Senior Business Analyst works as part of a flexible team with complementary skills to invest resource and effort where it is needed the most.

Ngā herenga – Requirements of the role

Skills and Experience

• Experience supporting cross organisational activity across a distributive business.
• Extensive experience of analysis including working with impact and risk analysis, tools and methodologies, in a complex business environment.
• An understanding of business process design and analysis, risk management, systems thinking, business planning and benefits realisation.
• Excellent political awareness and sensitivity to anticipate areas of potential risk and inform decision making.
• Experience of working with business analysis and project management tools and methodologies.
• Demonstrated ability to think strategically across a range of issues and think laterally about current and future issues, risks and opportunities.
• Ability to deliver impact analysis, tools and methodologies to identify alternative business approaches.
• Experience developing frameworks.
• Excellent communications, self-management and interpersonal skills.
• A high standard of written English and a proven ability to clearly present analysis and ideas on paper.
• Ability to work within a team environment and establish collaborative working relationships.
• The ability to gain and maintain a national security clearance as required.
• Must be a NZ citizen or hold a residence class visa.

Qualifications

• Relevant Tertiary qualification or alternatively, have extensive comparable experience.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any other reasonable duties as required.

Business Analysis

• Utilises and/or designs relevant analytical tools and frameworks to support development of branch or INZ deliverables.
• Works with relevant analysts across the business to produce and validate information, requirements and insights.
• Provides analytical support for the prioritisation and development of key activities.
• Effectively supports the branches response to the wider business leveraging relationships to produce rapid and real time information and insights.
• Provides analytical support for sensitive issue related assessment activity.
• Supports the review of branch or INZ activities to continually refine and improve services.
• Provides analytical support for the development and maintenance of an integrated view of operational activity and planned strategic and improvement activity.
• Provides advice to support an ongoing view of risk and constraints escalating these as appropriate along with options and recommendations.
• Engages with key contacts as required developing strong and collaborative relationships.

Operations/Project Management

Co-ordinate planning to ensure the delivery of agreed outcomes from risk management programmes and operational decisions, including:

• Co-ordinating the activities of specialists and vendors to ensure best practice delivery of services.
• Setting and achieving quality standards.
• Monitoring projects and the performance of suppliers/ teams to ensure standards are met.
• Ensure all decisions are authorised appropriately and documented for accountability.

Performance and reporting

• Contribute effectively to the preparation of regular and special reporting assignments for Risk & Verification projects and operational activity.
• Monitors own work to ensure timely delivery.
• Participates in developing and communicating a strategic plan for risk management for INZ.
• Apply a range of broad analytical techniques or models to problem definition and analysis.

Relationship management

• Develop and maintain productive internal and external working relationships, based on business related needs.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Business Analyst position reports into the Practice Lead within the Risk & Verification branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission