Business Support Manager – Immigration New Zealand

Tēnei tūranga – About the role

The Business Support Manager is responsible for leading the business support team to support the operational running of the branch effectively and efficiently and Immigration New Zealand’s (INZ) strategic direction. The Business Support Manager coordinates cross-branch activity and is accountable for the branch financial and business planning, governance, reporting, business continuity and assurance activities. In addition, the Business Support Manager is responsible for all corporate and parliamentary accountability activities for the branch and leads key strategic initiatives.

Ngā herenga – Requirements of the role

Personal specifications

• A proven track record in a recent leadership role in business planning and analysis and/or financial management and analysis.
• Ability to think strategically and creatively to form an overview and solve problems.
• Highly developed analytical and financial skills and the ability to extract information, identify patterns and trends, and integrate information from multiple sources.
• Demonstrated ability to motivate and effectively manage a team in a supportive environment.
• Proven experience in implementing quality processes and strategies designed to improve productivity and deliver excellent service to customers.
• Knowledge of Government structures, processes, planning, and reporting requirements.
• Ability to inspire and motivate personnel and to provide a challenging and cooperative environment.
• Knowledge of risk management and project management concepts and techniques.
• The ability to gain and maintain a national security clearance as required.
• Must be a NZ citizen or hold a Permanent Residence class visa.
• Must consent to relevant credit checks.
• Tertiary qualification, preferably in Business Management or related discipline and/or comparable relevant experience.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Business support management

• Leads the business planning process for the branch in conjunction with the INZ Strategy and Planning team informed by the organisational priorities and actions set by the Operations, Tasking and Improvement branch, ensuring synergies and inter-dependencies are managed.
• Identifies strategic issues emerging from external and internal influences, projects and identified opportunities and integrate these into planning.
• Provides insight into the development of strategic planning for Immigration New Zealand, working collaboratively with other branches.
• Works with relevant teams across MBIE to develop and implement appropriate regular reporting for branch leadership and the Immigration Leadership Team to enable informed business decisions and effective and efficient delivery of branch goals.
• Works with the INZ Finance team to develop and implement appropriate financial reporting and manages budgeting process for branch.
• Provides timely advice to the General Manager on key metrics and financial results that may reflect or impact branch performance against key outputs and outcomes.
• Uses evidence of progress made against targets to inform future direction to support the planning process.
• Coordinates branch response for cross-INZ or cross-MBIE activity for example, Annual Report.
• Delivers corporate and branch accountability activities for the branch for example, budget, OIA support.
• Delivers parliamentary accountability activities for the branch for example, estimates, select committee processes.
• Supports projects as required.
• Builds, monitors, and maintains fit for purpose Ministry capability (people and structures) needed to achieve desired goals and objectives, and achieve expected efficiency benefits and ongoing improvements in cost effectiveness.
• Responsible for business continuity for the branch, including provision of a business continuity plan for the branch.
• Responsible for providing relevant assurance support for the branch.

General management

• Develops strategies, work programmes and performance targets, with supporting measurement, monitoring, and reporting mechanisms.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure, own cost centre (where applicable) and resources in line with approved guidelines, budget, deadlines, and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk.

Team leadership

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitor’s individual, team, and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the team and Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors, and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.

Relationship management

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops effective working relationships with other managers and staff to transfer knowledge and learning to the wider organisation.
• Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Support Manager position reports into the General Manager within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission