Practice lead
On this page
Tēnei tūranga – About the role
The Practice Leader, Immigration Compliance and Investigation is a technical expert responsible for providing either the National Manager Compliance or the National Manager Investigations with high quality specialist and technical advice to support the unit’s strategic direction and operational running of the unit. This role ensures the quality and consistency of advice coming to the General Manager and branch leadership by providing support and advice to either the Immigration Compliance or Immigration Investigations team.
The Practice Leader is also responsible for working collaboratively across Te Whakatairanga Service Delivery and the wider Immigration System.
Ngā herenga – Requirements of the role
Personal specifications
- Demonstrated experience working with leadership teams and providing specialist and technical advice.
- Demonstrated understanding of developing and managing organisation-wide systems and processes.
- Ability to develop and maintain effective working relationships with internal and external stakeholders.
- In-depth knowledge of processes at the centre of government as well as wider governmental processes and protocols.
- An ability to communicate effectively, verbally and in writing with a wide range of people at all levels, both internal and external to MBIE.
- Sound ability to deliver successful outcomes in a demanding environment.
- Sound ability to influence, lead and facilitate others to achieve outcomes.
- Demonstrated ability to think strategically and translate ideas and concepts into concrete actions, identify and assess risk considering long-term potential outcomes and anticipate consequences and trends.
- Sound ability to make quality decisions by using sound, well-rounded, informed, and inclusive approaches.
- Must be a New Zealand Citizen or Permanent Resident.
- Ability to gain and maintain a national security clearance if required.
- Credit check required (yes)
- Required to drive (yes)
- Police vetting (yes)
Takohanga tuhinga o mua – Key accountabilities and deliverables
Specialist and technical advice
- Provides the General Manager and National Managers with high quality specialist and technical advice to strengthen the overall capability of the branch and ensure the quality and consistency of service provision and practices support the unit’s strategic direction and operational running of the unit.
- Responsible for ensuring quality systems and processes are in place to support quality engagement across the unit, including supporting consistent approaches and tracking risks.
- Promotes and drives consistent, quality work processes and practices across the unit to inform quality decision-making and engagement that puts the customer at the centre.
- Compiles, analyses and advises on planning and monitoring related to operations and performance of the unit.
- Identifies business changes and risks, escalates as required and assists General Manager and National Managers in devising strategies to effectively mitigate risk or accommodate change.
- Contributes to development of processes and frameworks that support generation and use of customer insights within the unit
- Supports a cross-system perspective and provides strategic advice on TWSD and MBIE-wide issues with consideration to the needs and interests of key external stakeholders.
- Represents Immigration Compliance and Investigations within TWSD and across MBIE, championing the customer centricity and leading engagement with key internal and external stakeholders as required.
- Provides guidance on best practice and risk management, in line with MBIE policies and INZ strategic objectives.
- Provides advice on prioritisation and supports flexibility within the unit, based on understanding of stakeholder needs and ability to analyse risk
- Contributes as a member of the Immigration Compliance or Investigations leadership team, contributing knowledge and expertise to achieve unit, branch and TWSD objectives and outcomes, particularly around customer centricity.
- Lead specific projects as required.
Relationship management
- Fosters relationships with TWSD and INZ leadership, Risk and Border, peers, colleagues, and MBIE collaboration partners to enhance understanding and co-operation to achieve desired results, including working with the team regarding policy releases, key messages and engagement planning.
- Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
- Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Practice Leader position reports into either the National Manager Compliance or National Manager Investigations within the Immigration Compliance and Investigations branch. This branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
