Compliance Manager

Tēnei tūranga – About the role

The Compliance Manager is accountable for the delivery of specialist services in the treatment of risk including:

• Promoting compliance with New Zealand Immigration legislation, ensuring appropriate decision making and mandated action in the event of breaches, detentions and deportations and the management of important issues such as family considerations and supporting legal action in conjunction with other key agencies.
• Providing specialist input and advice to ensure the immigration system is optimised in terms of risk management and the provision of specialist advice and management of complex cases ensuring that assessment and risk are managed at the earliest point in the immigration process.
• Carefully balancing legislative powers with ethical and humanitarian considerations.

The Compliance function works across New Zealand to effectively match resource and capability as required to maximise outcomes for Immigration New Zealand. This is supported by a centralised Allocations and Support function.

Ngā herenga – Requirements of the role

Personal specifications

• Experience in the leadership of regulatory or compliance activity cross agency collaboration and a proven track record of results.
• Experience and knowledge of compliance practices including the ability to make decisions with incomplete or uncertain facts.
• Experience in developing and maintaining key networks with stakeholders.
• Experience in leading, coaching and mentoring others to achieve results and professional growth.
• Experience in application of risk management concepts and techniques as they pertain to decision making and business operations.
• Demonstrated ability to lead and influence without formal lines of authority including in an operational context.
• Proven experience in supporting cultural change.
• Strong action orientation and proven ability to drive results.
• Experience in managing operational issues and the ability to mitigate risks within the MBIE risk appetite in an operational environment.
• Experience in developing and maintaining key networks and stakeholder relationships, including other NZ Inc agencies.
• Experience in developing and maintaining an environment focused on continuous improvement to enhance team performance and simplify work processes.
• Tertiary qualification, preferably in a relevant field or comparable relevant experience.
• Must have the legal right to work in New Zealand.
• Referee check required (yes)
• Required to drive (yes)
• Police vetting (no)

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.

Compliance leadership

• Leads the team to ensure specialist capability is aligned to address both systemic and responsive activity. This will increasingly become a nationally focussed position with a strong sector focus leveraging the opportunity for local interactions as required.
• Ensures appropriate subject matter expertise is applied to implement systemic changes and/or educate where appropriate to address reoccurring harm in the immigration system.
• Provides leadership support and advice in escalated assessment and investigations utilising analysis, experience, and judgement to make informed decisions, resolving issues where possible or escalating as appropriate. Seeks advice and consults widely where necessary.
• Drives high quality and consistent standards across the team and function ensuring continuous improvement in work practices and processes.
• Actively fosters flows of intelligence and communication between the team and other INZ/MBIE/teams and external partners.
• Ensures risk is managed at the first available opportunity in order to prevent, detect and respond to harm in the immigration system

Person Leadership

• Models’ exemplary management and leadership behaviours, MBIE values and State sector ethics and values.
• Creates a sense of vision, engages and motivates people to participate, and makes things happen.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing.

General Management

• Develops strategies, work programmes and performance targets, with supporting measurement, monitoring and reporting mechanisms.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk.

Team Leadership

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.

Relationship Management

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
• Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
• Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
• Relationships with:
• Key sector and community contacts
• Relevant leaders in other interrelated public and private sector organisations
• Key leaders across MBIE and within Immigration New Zealand
• NZ Police and Interpol
• NZSIS and GCSB
• NZ Customs
• MPI, SFO and MFAT
• Immigration Protection Tribunal
• Five Country Partners

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Compliance Manager position reports into the National Manager Compliance within the Immigration Compliance and Investigations branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission