Principal Business Analyst

Tēnei tūranga – About the role

The Our Future Services programme will deliver a more cost-effective immigration system that is more productive, more effective at managing immigration risk, and provides a better experience for our customers and staff. The Programme will be delivered through five primary workstreams over three stages.

The Principal Business Analyst will provide expert business knowledge, critical thinking and strategic guidance within the ADEPT workstreams. The role is responsible for supporting the delivery of key milestones within the ADEPT workstreams and supporting the management and prioritisation of the ADEPT Optimisation backlog and product migration plan. They will also be responsible for coherence with the wider programme and needs of the MBIE immigration system.

The Principal Business Analyst reports to the Workstream Delivery Manager responsible for the ADEPT workstreams and will work closely with the workstream Delivery Leads to support initiative prioritisation, delivery and technical and business process understanding.

The Principal Business Analyst will provide guidance and analysis across the ADEPT workstreams and any assigned initiatives, and will be recognised across, and sought out by internal and external stakeholders as a leader in their area of expertise. 

The Principal Business Analyst is also responsible for ensuring quality and consistency of advice and practices in relation to their contribution to the programme’s work.

Ngā herenga – Requirements of the role

Personal specifications

• Proven experience as both a strong strategic and tactical thinker able to make connections between various aspects of the organisation, and implications for business and service delivery needs with an immediate and future focus.
• Proven experience providing intellectual and professional leadership to others with a track record of trust and respect from their peers and more senior practitioners.
• Extensive experience of business analysis work including carrying out impact analysis, using relevant tools and methodologies.
• Proven experience working with senior leadership teams and providing high level strategic and operational advice.
• Strong interpersonal skills, with clear evidence of influencing skills and facilitation capability and the ability to establish and maintain effective working relationships across all levels of management within the Ministry.
• Demonstrated experience collaborating effectively with various internal and external teams and stakeholders to achieve shared goals.
• Strong ability to coach and mentor others by sharing their own experience and helping to challenge thinking.
• Proven understanding of developing and managing organisation-wide systems and processes.
• In depth knowledge and understanding of the operations of Immigration New Zealand, MBIE and the mechanisms of government.
• An ability to communicate effectively, verbally and in writing with a wide range of people at all levels, both internal and external to MBIE.
• A self-starter that recognises and acts on opportunities.
• The ability to deliver successful outcomes in a demanding environment.
• Strategic thinking: can identify and assess organisational risk, long term potential outcomes and anticipate consequences and identify trends.
• An ability to think strategically and translate ideas and concepts into concrete actions.
• The ability to gain and maintain a national security clearance as required.
• Must consent to relevant credit checks.
• Must be a NZ citizen or hold a permanent residence class visa.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Workstream analysis and delivery

• Leads the scoping and analysis of ADEPT optimisation ideas including identification of potential benefits, costs, effort, impacts, trade-offs and interdependencies.
• Supports prioritisation discussions with governance groups and contributes to the ongoing integrated planning of the Our Future Services workstreams.
• Provides expert advice to inform and guide prioritisation decisions in the ADEPT Optimisation and Product Build workstreams.
• Leads, contributes to and participates in ADEPT delivery teams to identify options, designs and model alternatives for implementation of initiatives, both tactical and strategic.
• Collaborates with other members of the Workstream Delivery team and members of the ADEPT Portfolio Delivery team to continuously improve processes, tools and frameworks.
• Use broad knowledge and depth of experience to identify and provide advice on potential constraints, risks and dependencies.
• Lead specific initiatives within the work programme and deliver to programme milestones.
• Demonstrated ability to prepare and present information professionally and to in different forms to meet the needs to the audience.
• Delivers business and advisory services to the assigned workstream, and wider programme team.
• Represents the programme and leads engagement with key internal and external stakeholders as required within the workstream.
• Provides intellectual and strategic leadership and advice on Immigration and MBIE wide issues, risks and initiatives to improve whole of system service.

Consults internally and externally on the scope of projects or proposed projects to:

• Identify risks and conflicts and develop strategies to resolve these.
• Identify links with other cross INZ initiatives to ensure optimum use of departmental resource.

Personal leadership

• Provides thought leadership on changes to the INZ system.
• Builds and strengthens workstream delivery practices to drive quality, system efficiency, risk management and consistency of service provision and practices.
• Models positive management and leadership behaviours.
• Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing within the team.
• Represents the branch and INZ on internal or external cross-agency reference/working groups as required.
• Leads specific projects as required and takes responsibility for own work.

Relationship management

• Manages constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results.
• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
• Develops effective working relationships with other MBIE managers and staff to transfer knowledge and learning from the team to the wider organisation.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Action oriented

• Takes responsibility for own work.
• Self-starter.
• Seeks input or help if required.
• Recognises and acts on opportunities with minimum of direction.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others' safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Principal Business Analyst position reports into the Workstream Delivery Manager for the Our Future Services ADEPT workstreams within the Future Services branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission