Team Leader, Accounts Receivable
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Tēnei Tūranga – About the role
The Team Leader, Accounts Receivable provides leadership of the Accounts Receivable team and support to the Manager, Credit Control in order to deliver a consistently high standard of customer service and receivables continuity. Through regular monitoring of transactions and managing relationships with internal and external stakeholders, the role ensures MBIE maintains a positive profile.
The Team Leader, Accounts Receivable will oversee a team whose focus is the delivery of accurate and timely invoicing to internal and external stakeholders.
This role is responsible for building and enhancing the overall capability of the team, while also working in partnership with the Manager, Credit Control to provide an exceptional service and provide leadership capability support to the Manager.
Ngā Herenga – Requirements of the role
Personal specifications
- A minimum of two years experience in managing high performing teams
- Strong leadership and interpersonal skills, with the ability to create a motivated environment and a positive team
- Experience in accounts receivable and debt management roles
- Experience in having operational ownership of a financially focused business processes with wide ranging stakeholders
- A strong and proven track record in customer service in financially focused business processes
- Experience in managing multiple business processes at various levels of maturity and making continuous improvement
- Experience and ability of understanding and meeting Financial Accounting requirements in relation to Accounts Receivable and Debt management
- Applying technical expertise backed by evidence of analytical ability
- Well-developed communication and relationship management capabilities
- Effectively communicates technical information to a wide range of audiences
- Managing conflicting priorities and ensuring that commitments, complaints, or problems are addressed within an efficient and acceptable timeframe
- Working collaboratively with participants across MBIE
- Must have the legal right to live and work in New Zealand
- Credit check required.
Takohanga Tuhinga o mua – Key accountabilities and deliverables
Lead and manage the Accounts Receivable Team
- Day to day oversight and leadership of a team of Finance Operations Officers in line with the direction of the Manager Credit Control
- Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs
- Monitors individual and team performance to ensure that business objectives are met
- Ensures invoice requests and queries received from various MBIE stakeholders are triaged and processed according to agreed timeframes
- Ensuring both Departmental and Crown Invoicing and receipting are operating effectively
- Proficiently manages all queries that are raised by external parties in relation to invoice payments
- Coaches, mentors, and develops team members to meet the needs MBIE now and in the future
- Ensures consistency across the team in terms of best practice and actively works to develop and improve practice
- Oversees the actions of the team to undertake to ensure effective and timely action of payment of invoices, enquiries, and requests for support.
Relationship management
- Participates as an active team member and contributes knowledge and expertise needed to achieve programme and project outcomes
- Develops effective working relationships with executives, other managers, staff, and relevant stakeholders
- Represents whole-of-Ministry views and protects its reputation in external interactions with organisations MBIE requires relationships with
- Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback)
- Understands, leads, and communicates stakeholder outcomes
- Evidence that the needs and priorities of the Team, Unit and Branch are appropriately represented in team outcomes.
Controls/Risk mitigation
- Responsible for the Accounts Receivable team following appropriate controls and they are clear on the rationale
- Ensure all control points/reports are spot checked monthly and reported to the Manager, Credit Control
- Identifies areas of risk and proposes solutions to the Manager, Credit Control
- Ensures all Accounts Receivable processes are documented and reviewed for accuracy.
Business continuity
- Bank account receipting is completed to SLA
- Accounts Receivable team adhere/exceed standard turnaround SLA for all core operations
- Provides support to the Accounts Receivable team to ensure deadlines are met.
Reporting
- Accounts Receivable bank account tracking sheets are reviewed weekly and outstanding items are addressed with the relevant team member
- Accounts Receivable reconciliations are run in accordance with month end/year end processes. Aged items investigated and resolved/documented within the month
- Provides daily/weekly reporting of team outputs to be shared with senior leadership
- Identifies strategies, work programmes and performance targets for the team with supporting measurement, monitoring and reporting mechanisms and proposes plans to the Manager, Credit Control.
Key Relationships
- General Manager Finance Systems, Operations & Procurement and other managers and teams across Finance and Performance
- Credit Control Specialist
- MBIE staff as customers
- Suppliers and service providers
- Auditors – internal and external
- Banks.
Wellbeing, Health & Safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū - Your place in the Ministry
The Team Leader, Accounts Receivable reports to the Manager Credit Control within the Finance Systems, Operations & Procurement Branch. The Finance Systems, Operations & Procurement Branch sits within the Finance & Performance Group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
