Debt Officer – MIQ
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Tēnei tūranga – About the role
The Managed Isolation and Quarantine Debt Officer is responsible for the ongoing management of Managed Isolation & Quarantine (MIQ) debt management and collection processes for the Credit Control Team.
The role will provide technical leadership role in Finance & Performance through ensuring that best practise debt management and collection processes are delivered which achieve positive results against the realistic yet challenging MIQ Debt Management KPI’s and objectives.
The Officer and the team will be responsible for delivering managerial oversight through the production of MIQ debt management reporting.
It will also complete a number of key controls, and debt management roles to ensure that MIQ debt is managed in, and related reporting is produced in a timely, accurate, and complete manner within defined operational objectives and targets.
Partner with, and developing a shared vision with the Groups in scope operational teams and other key stakeholders, such as MIQ Operations, will be key to this role delivering ongoing success.
Ngā herenga – Requirements of the role
Personal specifications
- Experience in participating in or managing Debt Management & / or Recovery processes.
- Experience in accounts receivable or debt collection roles.
- Experience in having operational ownership of a financially focused business processes with wide ranging stakeholders.
- A strong and proven track record in customer service in financially focused business processes.
- Experience in managing multiple business processes at various levels of maturity and making continuous improvement.
- Experience and ability of understanding and meeting Financial Accounting requirements in relation to debt management.
- Applying technical expertise backed by evidence of analytical ability.
- Well-developed communication and relationship management capabilities.
- Communicating technical information to a range of audiences.
- Juggling multiple demands, ability to change focus quickly and to deliver results under pressure.
- Working collaboratively with participants across MBIE.
- Positive, can-do attitude.
- Must have the legal right to live and work in New Zealand.
- Credit check required (yes).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical areas of success
The Managed Isolation and Quarantine Debt Officer will be required to deliver results in the following areas:
- Ensuring MIQ debt is reflected within the MBIE General Ledger in an accurate, timely, and complete fashion.
- Ensuring that MIQ debt management and collection tasks are completed in line with MBIE and Group policy and standard operating procedures.
- This will include the regular monitoring and follow up of outstanding MIQ debt positions and engagement with external parties such as external debt collection agencies, internal staff in MIQ Operations, and the actual debtors themselves.
- Completing the assessment of instalment plan requests for MIQ debtors and make appropriate recommendations within established guidelines. Follow up on ongoing instalment plans as necessary to ensure payments are been made.
- Ensure that work and effort is focused on meeting the team KPI’s in relation to outstanding and aging debt profiles.
- Providing accurate and timely advice to internal and external stakeholders regarding their debt positions.
- Takes a lead role in the operational development of the MIQ debt management and collection processes, ensuring that they meet the needs of both the internal and external stakeholders, and build on existing processes, systems, and tools.
- Completion of regular reporting on in scope MIQ debt positions for the consideration of Finance and Performance Team, and the MIQ Reporting Team. This will reflect the current status and track performance against the teams KPI’s overtime.
- Support the wider Credit Control Team when considering change and development which impacts on MIQ debt management processes.
- Facilitates the ongoing participation of stakeholders in process reviews to ensure continuous improvement and plan for any later increased scope.
- Has a strong and positive relationship within Finance & Performance and other key stakeholders.
- Ensures that requirements created consider and are aligned with strategic goals and objectives, relevant policies and legislation, risk considerations, and management oversight and reporting needs.
- Oversees and develops operating procedures and process guidelines that support the end-to-end operation of MIQ debt management and collection processes.
Team contribution
- Work co-operatively and effectively with others to achieve team and branch goals.
- Participate in team discussions, assist in the identification of solutions, and resolution of issues and problems.
- Support colleagues and peer review work as requested.
- Participate in team planning and development and engage in discussions about how the team and branch can be more effective.
- Considers risks and opportunities outside of their direct area of responsibility.
Self-management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Organisational commitment and public service
- Contributes to the development of, and helps promote and builds commitment to MBIE’s vision, mission, values and services.
- Willingly undertakes any duty required within the context of the position.
- Understands Equal Employment Opportunities (EEO) principles and the application of these to MBIE.
- Complies with all legislative requirements and good employer obligations.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The MIQ Debt Officer position reports into the Manager Credit Control within the Finance Systems, Operations and Procurement branch. The branch sits within the Finance and Performance group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
