Technical Business Analyst

Tēnei tūranga – About the role

The Technical Business Analyst is a trusted advisor translating business and customer needs into technology solutions for the Energy & Resource Market (ERM) Branch.

The Technical Business Analyst is an integral role in the ERM Analysis Capability, and their technical expertise and system knowledge complements the business focused Senior Business Analyst.

The Technical BA is a technical expert on the ERM permitting system. They are an escalation point for the Technical Support Analyst on technical support matters. They provide the Senior Business Analyst with technical system information and expertise. They collaborate with the Senior Technical Analyst to deliver data analytics and BI (Business Intelligence) dashboards to the Branch.

The Technical Business Analyst leads the charge in reducing technical debt with a focus on system documentation. This ensures quick access to current state system configurations and speeds up troubleshooting and system enhancement cycles.

The Technical BA performs functional and user acceptance testing for Business as Usual (BAU) releases.

This position has the following key relationships:

External:

• Vendors.
• Permit holders, agents.

Internal:

• NZ Petroleum & Minerals stakeholders (up to leadership team level).
• Energy & Resource Markets (ERM) Policy teams.
• Business Systems team.
• Project teams.

Ngā herenga – Requirements of the role

Personal specifications

• At least 2 years' experience as a Business Analyst, Business Data Analyst, or Technical Analyst.
• Has confidence in your decision making.
• Demonstrable experience with the software development lifecycle, agile practices, process improvement methodologies, and testing methodologies and tools including test automation software.
• You are, and strive to be a trusted advisor to diverse stakeholder base.
• Experience in level 1 and 2 systems support.
• Ability to perform in-depth technical analysis of both functional and non-functional specifications.
• A tertiary qualification in a relevant area.
• You have shown an ongoing commitment to your professional development.
• You must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Technical analysis

• Provides analysis and recommendations in system requirements and provides input into high level business requirements, functional requirements and technical requirements.
• Develops easy to understand documentation of current and future systems including requirements documents, testing documents, business continuity plans, systems flowcharts, diagrams and training documents.
• Performs testing to ensure compliance with business/ functional/ technical requirements.
• Identifies the risks to the effective and efficient use of system applications, and aids to ensure they are managed appropriately.
• Effectively collaborates with users, other analysts (e.g. technical support analyst, senior business analyst, senior technical analyst), internal and external IT service providers, software vendors and system owners to ensure critical system requirements are met.
• Manages and maintains system BCP (Business Continuity Planning) processes to ensure ERM’s critical business processes are not adversely affected in case of major outages. Regularly tests system BCP procedures.
• Routinely monitors the ERM business systems ensuring they run effectively, including responses to unplanned and planned outages.
• Provides analysis and input into why a system is failing and performs or coordinates any changes required.
• Monitors and supports data quality standards and corrects data issues.
• Creates or modifies system reports as required.

Testing

• Creates test cases using in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability).
• Creates traceability records, from test cases back to requirements.
• Produces test scripts, materials and regression test packs to test new and amended software or services.
• Specifies requirements for environment, data, resources and tools.
• Interprets, executes and documents complex test scripts using agreed methods and standards.
• Records and analyses actions and results, and maintains a defect register.
• Reviews test results and modifies tests if necessary.
• Provides reports on progress, anomalies, risks and issues associated with the overall project.
• Reports on system quality and collects metrics on test cases.
• Provides specialist advice to support others.

Systems support

• Provides level 1 and 2 systems support to business system users by analysing and resolving complex system issues encountered, enlisting internal/external service providers and vendors as needed.
• Where not possible to resolve an incident or fulfil a service request, manage the re-allocation to another party and the eventual closure of the incident, service request or enhancement, ensuring affected parties are communicated with and understand the information being provided to them.

Self-management

• Models positive behaviours.
• Models the desired values and culture of the organisation.
• Willingly shares knowledge, expertise and within the team and with others in the organisation.
• Acts with honesty and integrity.
• Welcomes feedback and is receptive to input from others.

Technology outcomes

• Your stakeholders are happy – you are engaging and contributing to their projects, providing advice and guidance as an expert in your field. You are delivering high-quality technology outcomes for your stakeholders, both internal and external.
• Both you and the team are adding value to the Branch and to the wider Ministry by genuinely taking ownership of the systems it creates and delivers.
• You are following Ministry Standards to ensure consistency in your outputs, meaning a lower number of reworks, a higher rate of productivity, and higher overall perception of the value you are adding to your projects.

Relationships

• Relationships with your peers, your stakeholders and your leaders are productive, communication is professional, clear and timely. Your conversations are robust, and trust is created.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Technical Business Analyst position reports into the Manager Business Systems within the Energy and Resource Markets branch. The branch sits within the Building, Resources and Markets group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission