Manager, Business Systems

Tēnei tūranga – About the role

The Manager Business Systems is a people management position leading a technical team that delivers and supports business systems, provides business intelligence, analytics and geospatial services to support the regulatory and policy functions of the Energy and Resource Markets branch of MBIE. The role is responsible for leading the development and ongoing monitoring of business systems to lift the overall performance and efficiency of the branch through continual improvement of processes and transformation of digital services.

This role has both internal and external facing relationships. The manager Business Systems works closely with operational teams within the Petroleum and Minerals regulatory system to ensure services are fit for purpose and meet their needs and the needs of mineral and petroleum sector participants, iwi and other regulatory agencies we interact with. 

Maintaining a strong client service ethic is critical to enable the team to attend to its functions in a professional and timely manner, as is collaboration with our partners in MBIE’s Digital, Data and Insights group and vendors of the solutions we depend on.

Ngā herenga – Requirements of the role

Personal specifications

• Experience managing a service delivery function and team and a good understanding and experience of service delivery principles with a history of success in a client-focused environment.
• Ability to work under pressure, meet deadlines and prioritise workloads to deliver large work programmes, balancing day to day operational demands with strategic and short-term project needs.
• Excellent change leadership, communication, coaching skills to embed a culture of excellence and camaraderie, passionate in supporting and growing individuals within the team.
• Project management experience, including managing ICT projects and demonstrated knowledge of project management approaches (e.g. PMP, Prince2, Agile).
• Strategic understanding and knowledge of geospatial methodologies, systems and processes.
• Experience in operational process improvement and certification.
• Ability to collaborate with others and establish cross-functional working relationships to work effectively across the organisation and drive a collaborative team culture.
• Proven stakeholder engagement experience supporting gathering of requirements, development of business cases, benefit analysis and user acceptance testing.
• Experience building relationships, monitoring performance and delivery of software and ICT service suppliers, and managing supplier contracts.
• A strategic outlook with the intellectual capability to analyse large, complex issues and readily grasp and synthesise the ideas, analysis, and advice produced by others.

Qualifications

• A tertiary qualification in business systems or information technology, or a related discipline AND experience in a senior public or private sector role in an enterprise business systems and information management setting.
• Background or qualifications in geospatial approaches would be beneficial.
• Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success:

• provide digital registry services to enable the branch to meet its statutory obligations under the Crown Minerals Act.
• provide level 1 and 2 support for users of business systems.
• develop and execute an investment roadmap for critical supporting systems with emphasis on enabling self service via web channels.
• embed spatial methodologies into business workflows to enable stakeholders to extract maximum value from integrated business information and services.
• embed business intelligence capability to monitor and report on business and transactional performance.

Team Leadership

Build and maintain a high-performing team that is capable of developing and delivering innovative advice, products and services to support MBIE’s strategic direction.

• Establishes clear accountabilities, expectations, and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and branch performance to ensure that performance targets are met.
• Anticipates future capability needs in Human Resources, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors, and develops staff to meet the needs of ERM now and in the future.

Relationship Management

Build and manage collaborative working relationships with work colleagues and external stakeholders to enhance understanding and co-operation needed to achieve desired results.

• Participate as an active leadership team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
• Develop effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the Information Services unit to the wider organisation.
• Represent whole-of-Ministry views and protects its reputation in external interactions.
• Build strategic alliances with key government and non-government representatives, including national and international stakeholders, to ensure MBIE’s views are influential in their decision-making.
• Test the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Identify, Prioritise and Deliver Work Plan Outputs

• Consult widely to identify and scope potential opportunities for business systems team input, and then work collaboratively with relevant managers to carefully prioritise potential initiatives.
• Translate agreed priorities into a structured work plan, including effective tools to track progress and benefits.
• Manage delivery of the work plan, including using a range of tools and techniques to ensure collaborative work with other teams.
• Regularly review the work plan in consultation with others, and work with relevant managers to adjust it on a periodic (or as needs) basis.
• Build and maintain an annual investment and enhancement cycle, drawing on the expertise of other teams and other business units in MBIE to drive effective and efficient business systems, spatial and analytics services.

General Management

Apply sound general management practices so that the business unit operates effectively and efficiently, and delivers agreed outputs to support achievement of MBIE outcomes.

• Develops strategies, work programmes, and performance targets for the team, with supporting measurement, monitoring and reporting mechanisms.
• Aligns the work programme with ERM strategic direction, Information Services unit plans and other teams’ work programmes.
• Monitors and adjusts work programmes through the agreed processes to enable the Branch to adapt to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness in the Ministry.
• Builds continuous review and improvement throughout all elements of the Business Systems function.
• Effectively and consistently identifies and manages risk.

Strategic Direction

Align the business systems work programme with the NZP&M strategic direction.

• Understands the strategic context, current agenda and priorities, and applies foresight and judgement to identify what is important for the technical area in the medium and long term.
• Uses advanced critical thinking, reasoning, and judgment to identify regulatory issues and see them in the wider context.
• Carries out research to inform more complex data, process or technology issues.
• Draws on others’ expert knowledge of the technical area as well as broad knowledge from other domains to critically assess evidence and information from multiple and diverse sources to identify implications for analysis and advice.
• Uses judgement and experience to identify and assess options against the desired outcomes, identify their impact, identify risk and effective mitigation strategies, and work confidently with ambiguity to make innovative, practical, and durable decisions without the total picture.
• Holds strategic relationships with relevant stakeholders and is confident working with and managing conflicting perspectives and can effectively reflect that in advice.
• Is able to draw on frameworks, principles, tools and approaches to monitor and evaluate performance.
• Uses intellectual capability to work with multiple complex ideas in parallel and deal comfortably with ambiguity.
• Integrates up-to-date information and evidence to develop new insights and innovative solutions, despite the imperfections and uncertainty of information.

Organisational commitment and public service

Role model the standards of Integrity and Conduct for the State Services.

• Contributes to the development of, and helps promote and build, commitment to MBIE’s vision, mission, values, and services.
• Willingly undertakes any duty required within the context of the position.
• Works appropriately within the political environment in which the organisation operates and its interface with the wider State services.
• Understands Equal Employment Opportunities (EEO) principles and the application of these to MBIE.
• Complies with all legislative requirements and good employer obligations.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Business Systems position reports into the Manager Information Services within the Energy and Resource Markets branch. The branch sits within the Building, Resources and Markets group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission