Resolutions Analyst - Enablement

pd banner 770px

Tēnei tūranga – About the role

The Analyst contributes to the operations of the Immigration Resolution team. The Team is responsible for providing Ministers and senior officials within INZ and the Ministry with accurate objective and timely information, analysis, and advice, to support their decision-making on complex immigration cases and issues.

Ngā herenga – Requirements of the role

Personal specifications

  • Excellent communication skills (written and oral).
  • Excellent analytical ability.
  • Good standard of computer literacy and words processing.
  • A well-developed understanding of the concept of great customer service.
  • Ability to quickly establish and build strong working relationships.
  • Ability to effectively manage a fluctuating caseload while working to specific timeframes.
  • Ability to work both independently and collaboratively.
  • A flexible and responsive approach to innovation and change.
  • Understands the role within MBIE and how it contributes to MBIE’s purpose.
  • Must be a NZ Citizen or hold NZ Resident Class Visa.
  • Must have the legal right to live and work in the country in which this position resides (if the role is located outside of New Zealand).

Takohanga tuhinga o mua – Key accountabilities and deliverables

Provide high quality, timely services to support complex decision-making

The Analyst will be required to deliver results in the following areas:

  • Gather, investigate, and analyse information to prepare complete case summaries, submissions, assessments, and correspondence.
  • Prepare all summaries, submissions, assessments, and correspondence to a very high standard of accuracy, grammar, clarity, and presentation.
  • Identify and apply relevant legislative, policy and procedural requirements.
  • Provide advice and support for INZ’s complaint handling process (including some quality assurance).
  • Apply principles of fairness and natural justice to determine appropriate courses of action.
  • Meet any statutory or other timeliness standards as applicable to the work.
  • Use excellent judgement to identify and escalate potentially sensitive issues to Managers.
  • Provide accurate and timely responses to enquiries referred to Resolutions.
  • Maintain appropriate records and contribute complete and accurate data for reporting purposes.

Team contribution

  • Provide analysis and input into operational policy development and other Ministry projects and reviews.
  • Contribute to the development of work plans and project plans.
  • Provide peer review and coaching to other staff within the team.
  • Work as an effective and co-operative team member and undertake other relevant duties as directed by the Deputy Chief Executive (or Manager as delegated from time to time).


  • Taking responsibility for own professional development, including working with managers, and seeking opportunities to learn and grow.

Wellbeing, health and safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Resolution Analyst position reports into the Enablement branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it