Business Integration Lead

Tēnei tūranga – About the role

The Business Integration Lead supports the strategic direction and delivery of product features and enhancements for Immigration New Zealand’s (INZ) Enhanced Immigration Online and ADEPT visa processing system. This role will provide ADEPT leadership alongside the ADEPT Operations Team Manager and Business Product Owner.

The Lead is responsible for leading and overseeing business integration, working with the business to support product adoption, and derive optimal business value from the ADEPT platform.

The role will also be responsible for providing oversight and coordination of business change that aligns to the work on the ADEPT roadmap. This includes managing resources and liaising with business service providers from across INZ and MBIE to ensure change is well implemented.

Ngā herenga – Requirements of the role

Personal specifications

• Proven experience in large scale, multi-site complex organisational change and implementation, including significant operating model changes due to government policy changes.
• Change strategy design, change leadership approaches and the ability to design fit-for-purpose change plans for whole of organisation business change.
• Demonstrated ability to quickly understand the business context and nuances for change delivery within large organisations.
• Demonstrated relationship management skills and ability to develop trust and credibility at a senior level.
• A strategic thinker who can make the connections between various aspects of the organisation and implications for their business unit.
• Strong interpersonal skills, with clear evidence of influencing skills and facilitation capability and the ability to establish and maintain effective working relationships across all levels of management within the Ministry.
• Self-managing, with the ability to performance a range of tasks under competing demands and to organise and prioritise workloads effectively to ensure high quality results within deadlines.
• Demonstrates initiative, enthusiasm, and drive, and acts with a high degree of integrity.
• Demonstrates excellent judgement and political awareness.
• Must be a NZ citizen or hold a permanent residence class visa (if the role is in New Zealand.)

Takohanga tuhinga o mua – Key accountabilities and deliverables

Change integration

• Lead business integration ensuring implementation plans align to regular product release cycles for enhancements, maintenance, and new features.
• Develop the stakeholder engagement strategy and actively manage its execution.
• Work with the Business Product Owner, Manager ADEPT Operations, and INZ business functions to identify business readiness and ensure the impact of the change is considered early in the design cycle.
• Lead the development of effective change impact mitigations and support the teams to implement mitigations.
• Liaise with INZ Communications Team to develop and implement a change communications strategy and delivery plans that cover the critical business change impacts of ADEPT.
• Work with the Manager Immigration Enabling and key stakeholders to develop the best fit change approach to support the deployment of people, process and technology changes that align to the INZ’s change approach and outcomes.
• Coordinate resources across INZ and MBIE, ensuring access to resources from change management, learning and development, communications, and operational practice resources, who have ADEPT delivery and SME expertise, ensuring customer and stakeholder needs are met.
• Work closely with the INZ Business Change Team to ensure change is implemented effectively and the Change Agent Network is maintained as a mechanism for embedding change and improved culture.
• Work closely with MBIE Learning & Development and INZ Learning Delivery to ensure ADEPT learning is well integrated in INZ Induction pathways and that ongoing learning needs are met
• Provide advice and support to senior leaders to fully adopt and embed AEDPT changes into the business.
• Develop a measurement system and/or tool to assess awareness, understanding, buy-in and support of change management activities.
• Oversee and monitor the issues/risk management to business integration.

Relationship management

• Participate as an active team member and contribute knowledge and expertise needed to achieve MBIE’s outcomes.
• Work with the Product Owner and senior management to ensure business change is successfully rolled out and embedded, with an excellent user experience.
• Build and maintain effective relationships and partnerships with internal and external stakeholders to identify and share best practice information and to promote the Ministry, its products, and services.
• Represent whole-of-Ministry views and protect its reputation in any external interactions.
• Lead engagement with key sectors and partners to capture relevant information required.
• Develop effective working relationships with other MBIE managers and staff to transfer knowledge and learning from the team to the wider organisation.

Customer focus

• Identify the needs or expectations of customers.
• Treat internal customers with the same courtesies they would extend to external customers.
• Work hard to meet customer deadlines.
• Always look to improve service.
• Maintain professionalism.

Personal leadership

• Model exemplary management and leadership behaviours, and State Sector ethics and values.
• Create a sense of vision, engages, and motivates people to participate, and makes things happen.
• Foster an open, collaborative environment that encourages quality, innovation, ongoing learning, and knowledge sharing.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Integration Lead position reports into the Manager Immigration Enabling within the Enablement Branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission