Business Change Lead

Tēnei tūranga – About the role

The Business Change Lead is responsible for supporting Immigration New Zealand (INZ) to successfully deliver business change.

This role covers all aspects of change including:

• Leading cultural and behavioural change.
• Providing comprehensive analysis and advice on individual business change at all levels within INZ and the wider Ministry, and the integration of business change across INZ.

Ngā herenga – Requirements of the role

Personal specifications

• Experience and knowledge of change management principles, methodologies, and tools.
• A solid understanding of how people go through a change and the change process.
• Experience with large-scale organisational change efforts in particular understanding of technology processes, implementation planning, and operational transition.
• Exceptional communication skills for both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to quickly establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable, able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach.
• Organised with a natural inclination for planning strategy and tactics.
• Acute business acumen and understanding of organisational issues and challenges.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Problem solving and root cause identification skills.
• Able to engage effectively at all levels in an organisation.
• Must be a team player and able to work collaboratively with and through others.

Qualifications

• Relevant tertiary qualification and or relevant experience.
• Change management certification or qualification desired.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Indicators of success

Lead the strategic framework: 

• Develop/maintain / lead INZ Business Change Management Strategy that is integrated with MBIE CPO and INZ Portfolio. Includes using a range of appropriate techniques to identify overt and covert cultural challenges for the organisation around business change activity.
• Work with key stakeholders and leaders across INZ and MBIE to develop approaches / plans to manage cultural challenges by identifying what changes in process, procedure, practice, and behaviour are needed to achieve business change and deliver the benefits planned.
• Liaise with Sponsors, Business Owners, Project Managers, Governance Groups, cross-MBIE functions such as ICT, Communications and Training and external vendors, to deliver a perspective on business change and develop a partnership approach to enable the delivery of successful outcomes in making the transition from delivery to business operations.
• Own the INZ business change methodology & build organisational business change capability through the development and transfer of common methodologies, tools, templates, and language that is integrated with MBIE CPO & INZ Portfolio.
• Build business change capability and maturity including developing INZ’s understanding of the importance of managing business change, including coaching leaders and supporting them in their role of business / change sponsors.
• Identify continuous improvement opportunities for the business change management methodology.
• Manage contracts where additional resources are required for business change delivery.

Lead the integration of business change in Immigration New Zealand: 

• Understand the INZ business change landscape, understand what changes are coming and support integrated business change. Provide comprehensive analysis, advice, and document requirements, including, business change impact assessments, an integrated view of the changes, communications, training, readiness measures, and dashboards, supporting deployment solutions and early life support.
• Understand the business environment and provide the design thinking and guidance to incorporate “what’s right for the business” in all business change deliverables.
• Provide insight from, and oversight of, the change calendar and the impact across INZ.
• Facilitate cross-INZ & MBIE strategic integration of business change activity.
• Support integration and strategic alignment of the planning and prioritisation of the business change activity through phasing and bundling of release activities.
• Develop and maintain the overarching INZ strategies for stakeholder engagement and management of communications and training in relation to change activity. Ensure that overall business change implementation design is in alignment with those strategies, INZ operating model and culture.
• Lead the management of integrated business change, through INZ governance forums.

Support individual business change activities: 

• Develop effective working relationships with other MBIE managers, change champions and staff in order to transfer knowledge and learning for the team to the wider organisation.
• Be credible with the impacted business areas through a demonstrated understanding of business functions, goals, and priorities.
• Facilitate the identification and description of business change impacts, success measures, business change risks and issues and business change management planning.
• Understand current state and future state and conduct gap analysis.
• Facilitate the identification of communications and training requirements and ensure appropriate communications and training activities take place.
• Ensure business change management activities are integrated into project planning and support the delivery of the business change management plan.
• Work with the business to manage resistance / feedback and to complete readiness activities.
• Facilitate the design and delivery of the post-implementation staff support model and tools.
• Work with the business to assess and evaluate the effectiveness of business change activities, including measuring the adoption and embedding of changes.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Change Lead position reports into the Manager, Business Change, and Integration within the Enablement branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission