Manager Compliance and Determinations

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Tēnei tūranga – About the role

The Manager, Compliance & Determinations is one of seven Labour Inspectorate Managers based across the five regions.  Managers in the Labour Inspectorate remotely manage teams located in areas throughout regions.

The Manager, Compliance & Determinations is responsible for leading teams and a people leader who have responsibility for:

  • Recognised Seasonal Employers Accommodation Standards.
  • Minimum Wage Exemptions.
  • Fair Pay Agreement determinations.
  • The Labour Inspectorates Practice.
  • Paid Parental Leave determinations.
  • Labour Standard enquiries and complaints.

To deliver these responsibilities the Manager will bring their regulatory and business understanding and perspective to work in partnership with senior managers on all aspects of regulatory stewardship, strategic organisational development, change leadership, and people management. They will lead the design and implementation of strategically focused national programmes of work for compliance and determinations within Employment Services.

The focus of the Compliance function is to ensure:

  • Quality and consistency of practice in the Labour Inspectorate.
  • Contributing to the creation of policy around required legislative changes.
  • Guided self-resolution of employment problems when appropriate.
  • Undertaking compliance checks on behalf of sector strategy leads.

The primary focus of the Determinations function is to support the chief executive to exercise their powers to make determinations under the Employment Acts.  Determinations are an important aspect of the Employment Acts as they provide clarity of the operation of our performance based regulatory regime as well as providing a mechanism for participants in the sector to resolve disputes.

The Manager, Compliance & Determinations will play a key and influential role in the leadership of the branch as a member of the Labour Inspectorate Leadership Team.

Ngā herenga – Requirements of the role

Personal specifications

  • Ability to understand, use and explain the Employment Relations & Employment Standards regulatory system, in particular in relation to policy changes and the support of strategy development/implementation.
  • Understanding and proven experience within a regulatory compliance role.
  • Experienced in understanding and analysing complex information and identify the key issues.
  • Demonstrated ability to present sound recommendations and make decisions which are legally and technically robust.
  • Experienced in communication of complex information through written documents.
  • Ability to work in a demanding and complex environment with statutory timeframes.
  • A sound understanding of legal processes and systems.
  • Advanced decision making and problem-solving skills.
  • Ability to communicate complex decisions to the sector.
  • Successful strategic and operational management experience in a medium to a large organisation.
  • Proven ability to lead, develop and manage a remote team.
  • Experienced at developing and delivering a work programme, including enabling tools and processes.
  • Is able to communicate and persuade using a range of oral, written and visual mediums in diverse situations.
  • Demonstrated experience in developing and maintaining an environment focused on continuous improvement to enhance organisational performance.
  • Experience in building teams with strong identity that apply their diverse skills and perspectives to achieve common goals.
  • Understanding of the implications of and commitment to the principles of the Treaty of Waitangi.
  • Ability to quickly identify, establish and build strong working relationships.
  • Proven ability to develop trust and credibility with senior manager and stakeholders.
  • Excellent change leadership, communication and coaching skills to embed a culture of excellence in the team.
  • Strong ability to coach and mentor others by sharing their own experience and helping to challenge thinking.
  • Understanding of and commitment to the principles of Equal Employment Opportunities.
  • Must have the legal right to live and work in New Zealand.


  • Post-graduate qualification in a relevant field or comparable experience.
  • It is expected that the position holder will commit to maintaining their own technical competence through MBIE CPD opportunities.

Key Relationships

  • Managers and team members within the Employment Services branch.
  • All other branches within the Te Whakatairanga Service Delivery and those policy teams dealing with employment standards.
  • All branches of the Immigration New Zealand Group.
  • Corporate Services – Legal, in relation to the delivery of its inspection functions and Communications in relation to media publicity.
  • Managers and staff in other MBIE Groups as required.
  • Employer and industry representative organisations.
  • Employee representative organisations.
  • Other regulatory and law enforcement agencies in local and central government.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

The Manager, Compliance & Determinations will be required to deliver results in the following areas:

  • Responsible for leadership and management of the overall Compliance &Determinations team.
  • In conjunction with the Labour Inspectorate Leadership Team sets the strategy and direction for the Compliance & Determinations team and applies good practice to designing, implementing and evolving the functions of the team.
  • With the Manager Labour Standards, lead the Compliance & Determinations functions to work collaboratively to help drive transformational change and lift the overall performance and culture of the team.
  • Responsible for all planning, monitoring and other management functions for the Compliance & Determinations team.
  • Ensures determinations are made under delegated statutory authority, ensuring that decisions are based on quality evidence and are made using sound judgement and in accordance with robust and fair legal process.
  • Delivers services to actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders.
  • Contributes to the development of a customer-focused culture across the Compliance & Determinations team.
  • Participates in the design and implementation of strategically focused national programmes of work.
  • Ensure that compliance & determination actions are strategically applied to maximise potential improvement in New Zealand workplace employment standards.
  • Ensure that team members understand the overall goals of the organisation and their role in that; and that the team actively contributes to that goal by meeting or exceeding objectives and targets set for them.

Personal Leadership

  • Models the desired values and culture of the organisation and leads this across the team.
  • Fosters an open, collaborative environment that encourages quality, innovation, ongoing learning and knowledge sharing within the team.
  • Tells it as it is, providing direct, specific feedback, both motivational and developmental. Is prepared to take action on tough issues.
  • Is aware of their personal strengths, weaknesses, opportunities and limits. Is open to feedback and learns from experience and mistakes.
  • Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
  • Anticipates future capability needs in resources, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.

Relationship Management

  • Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the Compliance & Determinations team to the wider organisation.
  • Represents whole-of-Ministry views and protects its reputation in external interactions.
  • Builds strategic alliances with key government and non-government representatives, including national and international stakeholders, to ensure MBIE’s views are influential in their decision-making.
  • Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products and services
  • Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager position reports into the National Manager, Labour Inspectorate within the Employment Services branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it