Business Support Analyst

Tēnei tūranga – About the role

The Business Support Analyst provides professional and effective management of a range employment agreements as outlined within the Employment Relations Act and other relevant legislation. The role focuses on the efficient management of data including data accuracy and integrity, ensuring growth and maintenance of the data repository through facilitating the collection, assessment and dissemination of agreements associated with Equal Pay, Collective Agreements and other agreements, information or data as may be appropriate.

The Business Support Analyst will bring their subject matter expertise, business, legislative, technical knowledge and perspective to work across Employment Services and the wider regulatory system, supporting day to day operations and online user services, new business services, new legislation, legislative changes, and other Employment Services initiatives. They will use their knowledge and expertise to influence ongoing development of relevant improvement programmes.

The Business Support Analyst is responsible for ensuring quality and consistency of information and records management, advice and practices in relation to their area of expertise. This role is critical not only in supporting day to day operational activities across Employment Services but to maximising the Branches ability to successfully undertake its regulatory activities and enabling readily available information for parties and others.

Ngā herenga – Requirements of the role

Personal specifications

• The ability to communicate effectively and manage positive relationships with both internal and external stakeholders.
• A proven track record of experience in systems administration, records management and ideally experience supporting webbased applications (browser, app server, database).
• Operational knowledge of employment legislation and/or the role of the regulator and the machinery of government is desirable.
• Highly flexible and adaptable to changing priorities.
• Experience utilising electronic scanning and information management for the filing of documents.
• Ability to produce high quality and accurate work and display high attention to detail including alpha numeric data processing capability.
• Excellent written and oral communication skills, with ability to communicate technical subjects to a non-technical audience.
• Planning and organising skills, including ability to maintain performance when under pressure, critical assessment of work-flows, and appropriate prioritising of work.
• Well-developed analytical thinking in order to quickly identify critical issues and develop workable solutions (Strong troubleshooting skills).
• Strong interpersonal skills with a proven ability to develop trust and credibility with managers and staff.
• A previous working experience with sharepoint and teamsites would be advantageous.

Key Relationships

• Parties to Collective (and other) Agreements including:
  • Union delegates and other representatives
  • Employers
  • Employees that fall under coverage of bargaining negotiations
• Stakeholders and clients such as key suppliers of information to us, seekers of information from us, or influencers where our mandate is important to them achieving their business strategies.
• Managers and Staff in the Employment Services Branch.
• External suppliers of ICT services.
• Pay equity Comparators Oversight Committee members.
• Team members from the WRS Policy and Evidence and Insights teams.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.

Key Accountabilities

The Business Support Analyst will be required to deliver results in the following areas:

Technical expert support - Records Management and Data Integrity

• Provides day to day operational support to internal and external stakeholders.
• Identifies and analyses issues with client facing systems.
• Communicates issues to internal users and liaising both internally and externally to rectify.
• Conducts comprehensive testing and investigation of system issues and resolutions and undertakes the scheduling and monitoring system maintenance activities.
• Manages privacy / security reviews, user permission reviews and correspondence template reviews.
• Provides reporting, analysis, test scripting and as required, user acceptance testing of new and or enhanced business systems and processes (separate from the work program).
• Provides technical support into improvement programmes to ensure understanding of impacts and opportunities.
• Contributes to the development and use of innovative design tools, methods, artefacts and approaches that generate effective service solutions, and shares these with others.
• Contributes to team processes for proactively identifying, capturing, assessing and progressing system changes that have value for operational teams and for external users that draw on insights from business intelligence.
• Proactively identifies and acts on opportunities to support the team to align the team’s delivery capability with Te Whakatairanga and wider MBIE business requirements, including requirements to operate consistent with the Ministry’s character.
• Takes ownership of data integrity in the permitting database and investigates and documents the causes where data quality issues are identified.
• Assisting with regular audits of the information being entered into the permitting database to ensure it is of high quality, taking a proactive approach to ensure data accuracy.

Relationship Management

• Participates as an active team member and contributes knowledge and expertise needed to achieve programme and project outcomes.
• Develops effective working relationships with other MBIE managers and staff in order to represent external stakeholders needs/drivers and transfer knowledge and learning to the team and wider organisation.
• Represents Branch and whole-of-Ministry views and protects its reputation in external interactions with organisations MBIE requires relationships with and maintains professionalism.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).
• Understands, leads and communicates stakeholder outcomes.
• The involvement of appropriate business groups/teams/stakeholders in the design and delivery of shared projects.
• Evidence that the needs and priorities of all business groups/teams/stakeholders are appropriately represented in team outcomes.
• Assesses the impact of system changes on existing operational processes and procedures; identifies areas that require change and provides ongoing guidance and support in implementing and refining those changes.
• Works hard to meet customer deadlines and always looks for ways to improve our services.
• Relationships are initiated, developed, and maintained with external stakeholders and looks for opportunities and synergies with internal and external stakeholders.
• Treats internal customers with the same courtesies they would extend to external customers.

Communication

• Can write in a style that is well organised, easily understood and relevant.
• Uses a range of appropriate communication tools and methods to communicate effectively.
• Can communicate confidently across a range of nationalities and roles.
• Clear communications to internal customers about any changes to permitting database and/or any technical issues.
• Distils complex technical and/or legislative-type processes and information to develop seamless customer journeys and easy to understand communications.
• Can communicate technical subject matters to a non-technical audience.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Support Analyst position reports into the Manager Business Advisory Services within the  Employment Services Branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission