Business Manager – Employment Services

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Tēnei tūranga – About the role

The Business Manager is responsible for effectively and efficiently supporting the operational running of the branch and Te Whakatairanga Service Delivery strategic direction.

The Business Manager is responsible for:

  • Coordinating cross-branch activity and is accountable for the branch financial and business planning and governance activities.
  • Coordinates Complaints Management for the branch.
  • Drive standardisation and consistency in business capability.
  • Works closely with the General Manager and Director, Regulatory & Advisory Services to coordinate business management functions.

Ngā herenga – Requirements of the role

Personal specifications

  • A proven track record in a recent leadership role in business planning, management and/or financial management and analysis.
  • Ability to think strategically and creatively to form an overview and solve problems.
  • Experience managing budgets, including the government financial planning cycle and contracts management.
  • Proven experience in implementing quality processes and strategies designed to improve productivity and deliver excellent service to customers.
  • Knowledge and experience with government structures, processes, planning and reporting requirements.
  • Knowledge of risk management concepts and techniques.
  • Must have the legal right to work in New Zealand.
  • Must consent to relevant credit checks.
  • At least 5 years’ comparable relevant experience in this field.
  • A relevant qualification, preferably in Business Management or a related discipline, would be beneficial.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Business Management

  • Leads the business planning process for the branch in conjunction with the Te Whakatairanga Service Delivery (TWSD) Strategy and Planning team informed by the organisational priorities and actions set by the branch, ensuring synergies and inter-dependencies are managed.
  • Identifies strategic issues emerging from external and internal influences, projects and identified opportunities and integrate these into planning.
  • Works with the Director, Regulatory & Advisory Services to develop and implement appropriate regular reporting for branch leadership to enable informed business decisions and effective and efficient delivery of branch goals.
  • Works with the Finance team to develop and implement appropriate financial reporting and manages budgeting process for branch.
  • Provides timely advice to the General Manager on financial results that may reflect or impact branch performance against key outputs and outcomes.
  • Uses evidence of progress made against targets to inform future direction to support the planning process.
  • Coordinates branch response for cross-TWSD or cross-MBIE activity e.g. Annual Report.
  • Oversees corporate and branch accountability activities for the branch e.g. budget, OIA support.
  • Delivers parliamentary accountability activities for the branch e.g. estimates, select committee processes.
  • Supports projects as required.
  • Oversees business continuity for the branch, including provision of a business continuity plan for the branch.


Apply sound management practices to enable the Branch to operate effectively and efficiently, and deliver agreed outputs to support achievement of agreed outcomes.

  • Develops strategies, work programmes and performance targets, with supporting measurement, monitoring and reporting mechanisms.
  • Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
  • Regularly monitors and reports on progress towards achievement of plans and strategies.
  • Manages expenditure, own cost centre (where applicable) and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
  • Effectively and consistently identifies and manages risk.

Relationship Management

Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results.

  • Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
  • Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
  • Builds strategic alliances with key government and non-government representatives to ensure MBIE’s views are influential in their decision-making.
  • Builds and maintains effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry.
  • Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Manager position reports into the General Manager within the Employment Services branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it