Supplier Relationship Manager
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Tēnei tūranga – About the role
Reporting to the Manager ICT Asset and Supplier Relationships, this position is an external facing specialist position, leading supplier relationship management across MBIE ICT by establishing effective governance across all ICT vendors.
Supplier Relationship Managers leads by collaborating across the ICT Asset and Supplier Relationships unit and with other ICT units particularly Technology Strategy and Architecture and the Services, Platforms and Operations unit. They focus on improving supplier performance, value for money and deriving savings.
They set up and enable effective governance by guiding the MBIE ICT people involved with the purpose of improving supplier performance, value for money and deriving savings. They engage with suppliers over the commercial aspects of service failures, system availability problems and performance problems to resolve compensation and penalty issues.
The Supplier Relationship Manager also takes responsibility for the development and implementation of supplier relationship management (SRM) framework. They lead the building of relationships with suppliers, role modelling the behaviours and coaching on the techniques inherent in the SRM framework.
The Supplier Relationship Manager will:
- Lead supplier strategy development in collaboration with colleagues in the ICT Asset and Supplier Relationships team.
- Incorporates MBIEs technology strategy and architectural frameworks into supplier strategy development.
- Lead continual development, management, education, training, assurance, and review of the supplier relationship management framework.
- Develop the supplier relationship management methods and tools used across MBIE ICT.
- Plan the implementation of the relationship management framework and arrange all the activities and tasks associated with that implementation.
- Monitor, measure, and report on the implementation, advising management on the status, costs, issues and risks of the implementation.
Ngā herenga – Requirements of the role
Personal specifications
- In depth knowledge and 7+ years’ experience in Commercial Contract Management, Vendor or Partner Management, Sales or Account Management.
- Proven strategic thinker who can take others through the process of planning and implementing road maps for transforming Supplier Relationship Management practice.
- Ability to quickly establish and build strong working relationships and develop trust, credibility, buy-in and collaboration with managers, staff, vendors and other stakeholders.
- Demonstrated experience in ICT commercial contract management.
- Demonstrated ability to work with vendors and internal stakeholders to gain best outcomes.
- A working knowledge of the legal frameworks in which the contract resides.
- Negotiation skills experience.
- Coaching and mentoring experience.
- Proven ability to develop trust and credibility with senior managers.
- Excellent communication skills – both verbal and written particularly business writing and reporting.
Qualifications
- A relevant tertiary qualification or equivalent knowledge, skills, and experience.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Supplier relationship management across MBIE ICT by establishing effective governance across all ICT vendors
- Takes responsibility for the development and implementation of the supplier relationship management (SRM) strategy to support the strategic requirements of business groups (in collaboration with colleagues).
- Leads the development, implementation and ongoing refinement of a fit for purpose for the supplier relationship management framework (in collaboration with colleagues).
- Ensures that the significant suppliers are delivering the services MBIE requires and that this is a value for money arrangement.
- Takes responsibility for significant contract reviews. › Leads the creation of supplier relationship management implementation plans.
- Arranges governance of supplier relationship management putting in place the appropriate levels of reporting and monitoring.
- Takes responsibility for championing supplier performance improvement across costs, service levels, system availability metrics and ease of doing business.
- Actively works with teams and individuals to adopt and implement supplier relationship management disciplines and take responsibility for the development and delivery and training of the framework to ensure consistent practice.
- Takes guidance from and provides input into technology strategies and architectural roadmaps in collaboration with the Technology, Strategy and Architecture unit.
- Leads the commercial communications, and the management and maintenance of the relationship between the organisation and the supplier.
- Measures and reviews the implementation of the supplier relationship management framework and makes assessments about its effectiveness, efficiency and value for money.
- Reports on implementation progress against the plan, highlights success, raises exceptions and reports on the management of issues and risks.
- Support development and implementation of processes and tools to create benchmarking. › Ensures lessons learned from reviews are documented and promoted with colleagues, stakeholders, and the organisation.
- Champions continuous improvement programmes with suppliers, that meet MBIE’s requirements for value from investment and quality assurance.
- Provide assistance in procurement and commercial discussions with vendors with the purpose of deriving the commercial and economic performance from our contracts with suppliers.
Customer Focus
- Identifies the needs or expectations of customers.
- Treats internal customers with the same courtesies they would extend to external customers.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Relationship Management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Action Orientated
- Takes responsibility for own work.
- Self-starter.
- Seeks input if required.
- Recognises and acts on opportunities.
Self-Management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Organisational commitment and public service
- Builds commitment to MBIE’s vision, mission, values and services.
- Willingly undertakes any duty required within the context of the position.
- Manages own personal health and safety, and takes appropriate action to deal with workplace hazards, accidents and incidents.
- Complies with all legislative requirements.
- Adheres to the Ministry’s and State Services Commission Codes of Conduct.
Wellbeing, Health & Safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Supplier Relationship Manager position reports into the Manager ICT Asset and Supplier Management within the Digital Operations branch. The branch sits within the Digital Data and Insights group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
