Senior Business Analyst Disaster Recovery
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Tēnei tūranga – About the role
The Corporate Digital Shared Services group enables MBIE through providing operations and transactional services. This role is hosted within the Digital Services & Operations Group and reports of the Head of Response.
The Digital Services & Operations Group:
- manages digital operations across MBIE, including the management and administration of hardware, software, and network infrastructure
- maintains enterprise-wide operational integrity
- manages the ongoing development of all digital production and pre-production environments
- ensures the integrity, performance, and operational readiness of the production environments
- manages all MBIE digital and technology vendor / supplier relationships.
The Senior Business Analyst Disaster Recovery is responsible for planning, implementing, and testing Disaster Recovery plans for the ICT Infrastructure and all applications, and incorporates new components into Disaster Recovery Plans to ensure that MBIE maintains an efficient fit for purpose disaster recovery practise.
The Senior Business Analyst Disaster Recovery will work closely with the Principal Advisor Service Continuity, who is also responsible for the planning, implementation and testing of IT Business Continuity plans across the whole MBIE ICT environment.
Service Continuity and Disaster Recovery operations include, and are not limited to, supporting the development of Disaster Recovery services and maintenance of disaster recovery response plans, including the exercising, testing, review and maintenance of these plans, risk analysis, staff training and the oversight of backup arrangements.
MBIE’s technology architecture is mixture of Cloud and ‘on premise’ systems with ‘on premise’ systems transitioning to cloud environments. MBIE services are underpinned by cellular, wide-area and international networks that support a number of businesses and offices around the world. These services are supported by external Managed Service Providers (MSP’s) and internal technology staff.
Ngā herenga – Requirements of the role
Personal specifications
- Experience and knowledge of enterprise-wide service continuity and Disaster Recovery planning frameworks and operations.
- Knowledge and experience of service continuity cloud technologies and architecture, cloud security best practices, identity management, encryption and access controls.
- Proven ability to effectively document service continuity operations and Disaster Recovery best practise, Disaster Recovery procedures and plans.
- Knowledge of the Service Continuity standards such as the ISO 22301 and COBIT Service Continuity Management Practices, including frameworks such as the Business Continuity Institute (BCI), ITil, New Zealand Information Security Manual (NZISM), Protective Service Requirements (PSR) and Public Records Act (PRA).
Experience in the development and presentation of disaster recovery advice and recommendations to senior management including Disaster Recovery planning frameworks, RTO/RPO, backup strategies, and failover mechanisms.
- Analytical Thinking and ability to assess legacy Disaster Recovery solutions and recommend migration paths for use of cloud based native patterns. g. lift-and-shift or re-platform, refactor.
- Proficient in the use of M365 tools, production of management reporting and analysis of monitoring platforms, i.e. LeanIX application management tool.
- Ability to communicate clearly and succinctly in a variety of communication settings and styles, ensuring technical concepts are tailored to be comprehensible to diverse audiences.
- Tertiary qualification in a relevant field or extensive comparable experience.
- Must have the legal right to live and work in New Zealand.
- Credit check required (yes).
- Police vetting (no).
- Ability to obtain / maintain a Confidential security clearance. (no)
Takohanga tuhinga o mua – Key accountabilities and deliverables
Critical Areas of Success
Maintaining business resilience
- Ensuring existing Disaster Recovery Plans are regularly reviewed, risk assessed and up to date based on new enhancements or major environment changes.
- Providing consultation support to staff in the development of their Disaster Recovery Plans for new technology services.
- Performing risk analysis to architectural system designs to identify single points of failure and to provide advice on high availability cloud-based technology solutions.
- Co-ordinating the testing of Disaster Recovery plans as required, including the Enterprise Priority Restoration Order exercise and follow up documentation.
- Providing training – to ensure staff are familiar with the Disaster Recovery plans and their responsibilities as business owner or system owner of an MBIE system.
Ensuring that the Service Continuity model is fit for purpose by:
- Supporting the Principal Advisor – IT Service Continuity to make proactive improvements to the Service Continuity Disaster Recovery Management Framework such as the development of the Policy and Enterprise Disaster Recovery Planning.
- Operate Disaster Recovery management schedules, registers and tools as required to ensure continuous Disaster Recovery operations.
- Ensuring MBIE’s Service Providers perform to expectations through leading and co-ordinating regular performance audits.
- Maintaining a strong understanding of MBIE’s service technology and how the office uses it.
Deliver the service continuity aspect of the Response Teams work programme:
- Engaging and partnering with other teams such as the Business Continuity, Technology Operations, Architecture and Cyber Security teams to ensure Disaster Recovery solutions and services are right sized to the needs of MBIE.
- Participating in technology projects as a subject matter expert for Disaster Recovery.
- Identifying and analysing the gaps in current Disaster Recovery plans, implementing solutions working with the Principal Advisor Service Continuity.
- Facilitating small to large size group meetings for technical design, problem solving and task implementation.
- Providing input on evaluation, selection, implementation, and maintenance of IT systems, ensuring investment in strategic and operational systems includes appropriate Disaster Recovery input.
- Developing and maintain ongoing relationships with key internal and external stakeholders.
- Applies, integrates, and uses Te ao Māori and Te ao Māori practices in the work of the Branch and as such MBIE, including tikanga, te reo and an appreciation of the Treaty of Waitangi, Te Tiriti and the Treaty Principles.
- Foster a customer-focused culture across the Branch.
Develops productive, trusted relationships with peers, stakeholders and your leaders that are productive, communicating with clarity and professionalism in a timely manner.
- Engages in and contributes to stakeholders’ projects (both internal and external), providing advice and guidance to ensure high-quality technology outcomes are delivered.
- Adding value to the wider Ministry by taking ownership of the systems it creates and delivers.
- Follows Ministry Standards to ensure consistency resulting in a lower number of reworks, a higher rate of productivity, and higher overall perception of the value you are adding to your projects.
- Can translate technical Disaster Recovery concepts into business language for executives and key partners.
- Ensures Service Providers are compliant with MBIE Disaster Recovery standards and operations through engagement and regular reviews of Disaster Recovery solutions for MBIE systems.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Business Analyst Disaster Recovery position reports to the Head of Response within the Digital Services & Operations branch. The branch sits within the Corporate & Digital Shared Services group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
