Platform Manager

Tēnei tūranga – About the role

The Platform Manager has a holistic view of Cloud hosted and On-Premise Information Technology Enterprise platforms. This view is focused on Business Services and the underlying Cloud and On-Premise platform technology components that support and provision these services.

The role operates in two key area.

Business as usual operational support to ensure end-to-end robust service delivery.

Involvement in the build, configuration, testing and commissioning of Information technology systems as determined by a Programme/Project pipeline of work. 

Key relationships:

• All Managers and staff in MBIE but especially other teams within the Digital, Data and Insights Group (DDI).
• Business Stakeholders.
• External providers.
• The DDI Senior Leadership Team.
• Staff in other NZ Government agencies. 

Ngā herenga – Requirements of the role

Personal specifications

Knowledge and experience in using ICT methodologies to manage delivery of services to internal stakeholders in the government sector.

Able to demonstrate skills in directing and motivating peer and partner information technology professionals. Experience in the implementation of and support of Enterprise class ICT systems.

Demonstrated technical skills and experience working in the following areas:

• Azure Cloud with strong experience in Azure Core services, IaaS, and PaaS. Experience with AWS is also beneficial.
• Azure Active Directory.
• Administration of Microsoft 365.
• Networking management and troubleshooting in Azure Cloud (Firewalls, DNS, Routing etc).
• Designing, developing, and implementing solutions in Azure cloud.
• Infrastructure as a Code. Experience with automation and scripting (Azure DevOps, PowerShell, ARM, JSON or Terraform etc). 

Qualifications

• A relevant tertiary qualification or extensive work experience.
• Possess, at a minimum, foundation Azure Certifications e.g. AZ104.
• A commitment to ongoing professional development with a particular focus on attaining and maintaining MS Azure and AWS professional certifications. 

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success: Delivers quality results which contribute to the Ministry’s outcomes

• Contributing to the day-to-day work of the team. The Enterprise System Management Team manages new capability and expansion of services on MBIE’s key shared ICT platforms and ensures MBIE technology remains fit for purpose. In addition they ensure that support frameworks, management and monitoring of systems remains appropriate in line with changing business requirements.
• Involved in the delivery of Information Technology services, products and programmes that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders.
• Work closely and in a consultative way with other Information Management Professionals such as Enterprise, Domain and Solution Architects, Operations, Cybersecurity professionals, Project Managers and Technical Business Analysts. 

Organisational commitment and public service: Role model the standards of Integrity and Conduct for the State Services

• Contributes to the development of, and helps promote and builds commitment to MBIE’s vision, mission, values, and services.
• Willingly undertakes any duty required within the context of the position.
• Understands Equal Employment Opportunities (EEO) principles and the application of these to MBIE.
• Complies with all legislative requirements and good employer obligations. 

Autonomy

• Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects.
• Establishes organisational objectives and assigns responsibilities. 

Influence

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Builds appropriate and effective business relationships.
• Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget.
• Has significant influence over the allocation and management of resources appropriate to given assignments. 

Complexity

• Has a broad business understanding and deep understanding of own specialism(s).
• Performs highly complex work activities covering technical, financial and quality aspects.
• Contributes to the implementation of Information Technology policy and strategy.
• Creatively applies a wide range of technical and/or management principles. 

Business

• Absorbs complex information and communicates effectively at all levels to both technical and non-technical audiences.
• Manages and mitigates risk.
• Understands the implications of new technologies.
• Demonstrates clear leadership.
• Understands and communicates industry developments, and the role and impact of technology in the employing organisation.
• Promotes compliance with relevant legislation.
• Takes the initiative to keep both own and colleagues' skills up to date. 

Stakeholder relationship management

• Implements stakeholder engagement/ communications plans, including, for example; handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information.
• Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships. 

Problem management

• Initiates and monitors actions to investigate and resolve problems in systems and services.
• Assists with the implementation of agreed remedies and preventative measures. 

Availability management

• Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
• Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans. 

Service acceptance

• Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion.
• Evaluates the quality of project outputs against agreed acceptance criteria. 

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Platform Manager position reports into the Manager Enterprise Platform and Application Management within the Digital Operations branch. The branch sits within the Digital Data and Insights group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission