Site Reliability Engineer

Tēnei tūranga – About the role

Reporting to the Site Reliability Engineering Team Lead, this position is a specialist position with the purpose of delivering solutions for MBIE. This role will incorporate software engineering aspects to develop and implement services which improve workings across ICT and support teams. They may make changes based on alerts and metrics being delivered. They will mitigate any weaknesses identified in the solution and resolve cases raised.

Ngā herenga – Requirements of the role

Personal specifications

• 7+ years’ experience in ICT development and build delivery including modern development practices using .NET Core, Microservices, Pipelines, and Azure Services.
• Demonstrated experience in automation of infrastructure, release engineering, and continuous delivery.
• Experience with Plugins, Java Script, Web Services, Logic Apps, and Azure Functions.
• Experience using Azure DevOps and Azure KeyVault, Terraform, or similar is desirable.
• Has demonstrated experience in working and integrating with SaaS products.
• Demonstrated understanding and experience in modern development techniques.
• A curious mind and a desire to learn about technical innovations and how they may be applied to the MBIE environment.
• A willingness to learn skills in new technology in order to achieve a common goal.
• Strong presentation skills with the ability to effectively present and point of view to a variety of audiences.
• An analytical mind who can make connections between various aspects of the organisation and can contribute to a cohesive approach across all aspects of a technology-enabled business.
• Ability to quickly establish and build strong working relationships and develop trust, credibility, buy-in and collaboration with managers, staff, vendors and other stakeholders.
• Ability to work under pressure and with deadlines while taking ownership of a task and seeing it through. 
• Ability to multitask and prioritise workload.

Qualifications

• A relevant tertiary qualification or equivalent knowledge, skills, and experience.
• Agile and DevOps delivery methodology/experience is desired.
• Must have the legal right to live and work in New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Technology Outcomes

• Build automated solutions, including infrastructure, to ensure the Integration platform is operational in line with business expectations.
• Resolve issues identified to ensure they do not reoccur.
• Identify and mitigate any risk to the platform.
• Create solutions for monitoring and responding to negative impact events.
• Support and guide less experienced members of the wider team.
• Provide quality assurance across solutions and deliverables.
• Produce detailed design documentation as required.
• Engage and work alongside vendors to achieve a common outcome in the interests of MBIE.
• Collaborate with external software vendors, product owners, lead architects and vendors to build out the capabilities on development and DevOps internally at MBIE.
• Find effective ways to improve the responsiveness and flexibility of solutions which empowers our business users and the wider MBIE.
• Ensure stakeholders are experiencing gains – through increased availability of useful best industry practice methodologies you and your team are creating.
• Ensure you and the wider team are adding value to the wider Ministry by genuinely taking ownership of the systems it designs and delivers.

Stakeholder Management

• Ensure relationships with your peers, your stakeholders and your leaders are productive, communication is professional, clear and timely. Your conversations are robust, and trust is created.
• Build networks and work collaboratively with key internal and external stakeholders, acting as a representative of the branch where appropriate.
• Assist the Integration Team Lead to manage key relationships, facilitating information flows and understanding of issues.
• Build and maintain effective relationships and partnerships with national and international organisations to identify and share best practice information and to promote the Ministry, its products and services.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Action Orientated

• Takes responsibility for own work.
• Self-starter.
• Seeks input if required.
• Recognises and acts on opportunities.

Self-Management

• Models positive behaviours.
• Models the desired values and culture of the organisation.
• Willingly shares knowledge, expertise and within the team and with others in the organisation.
• Acts with honesty and integrity.
• Welcomes feedback and is receptive to input from others.

Wellbeing, Health & Safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Site Reliability Engineer position reports into the Site Reliability Engineering Team Lead within the Digital solution Delivery branch. The branch sits within the Digital Data and Insights group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission