Senior Change Manager
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Tēnei tūranga – About the role
The Ministry has ten business groups: Strategic Policy and Programmes; Corporate, Governance and Information; Finance and Performance; Digital, Data and Insights; Labour, Science and Enterprise; Managed Isolation and Quarantine; Provincial Development Unit; Building, Resources and Markets; Immigration New Zealand; and Te Whakatairanga Service Delivery.
The Digital, Data and Insights group leads, connects, and strengthens MBIE's core data and insights, digital and technology capabilities.
The Senior Change Manager plays a significant role in supporting MBIE to successfully leading business change and is responsible for leading cultural and behavioural change, and building an integrated change view across MBIE. The role requires the Senior Change Manager to proactively build and engage network at all levels and to effectively champion and build internal capability in change management with a focus on adoption, utilisation, and proficiency.
As a recognised leader within the group, the Senior Change Manager may have the opportunity to mentor, promoting the culture of excellence through delivery.
Ngā herenga – Requirements of the role
Personal specifications
- A proven track record in Change Management projects across government including high risk legislation, regulation or business improvement initiatives.
- Experience, knowledge, and application of change management principles, methodologies and tools.
- Highly developed skills in presenting to senior level governance forums, including preparation of high-quality senior level papers.
- Ability to absorb and analyse high volumes of information.
- Proficient in developing alternative pathways to achieving outcomes.
- Considerable experience in working across multi-stream projects.
- Identifies and develops trusted advisor relationships in projects, programmes, and across MBIE.
- Accomplished influencing and relationship management skills, with the ability to create and encourage a motivated environment.
- Acute business acumen and understanding of organizational issues and challenges.
- Able to demonstrate a strong capability in ensuring effective quality assurance and overall integrity of large projects of work.
- Highly developed communication skills to inform, persuade and influence.
- Demonstrable experience working collaboratively to analyse problems and develop solutions.
- Is competent in managing a wide range of stakeholders with varied views, and a demonstrated ability to balance project needs and deliverables with agency impacts.
- A sound understanding of economic and business drivers and priorities.
- An have considerable experience of the Public Sector environment and a demonstrated understanding of policy and legislative processes, including Government decision-making and operating procedures.
- Flexibility to adapt within a fast-moving environment, initiating extra activities wherever gaps in the project are identified or issues arise.
- Considerable experience in inter-agency delivery.
- Experience of operating within a variety of project management approaches and tools.
- Experience of working in multi-project delivery programmes and portfolios.
- Must have the legal right to live and work in New Zealand.
Qualifications
- Change management certification or designation desired.
- Tertiary qualification, or degree, in related business discipline is desirable or extensive and comparable relevant experience.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivers quality results which contribute to the project’s outcomes
Including, but not limited to:
- Assess and document the scope and scale of the impacts of a change for the various stakeholder groups.
- Identify the risks of transition, develop mitigation strategies, and ensure a clear transition path is maintained.
- Develop communications relevant to the transition initiatives and aligned with the communications approach.
- Lead the transition with stakeholder groups and help them prepare and execute successful transition.
- Assess transition readiness across key stakeholder groups.
- Develop and provide training material as necessary.
- With the Business Analyst develop metrics to measure the success of the transition.
- Identify and document a process which monitors the transition and level of uptake, speed of adoption and ensures that it is embedded within stakeholder groups.
- Develop approaches for addressing transition resistance and achieving support for change.
- Articulate the interdependencies between various transition activities, and the best process to follow.
- Document an impact assessment which highlights the change from current state to future state.
- Lead the work with agencies to develop transition plans.
- Facilitate internal meetings and engagements with external bodies and groups.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Change Manager position reports to the Capability Lead in the Data and Digital Insights branch.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
