Analyst ICT Assets
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Tēnei tūranga – About the role
This position reports to the Manager ICT Asset and Supplier Management, part of the ICT Asset and Supplier Management team to support maintaining of MBIE’s ICT assets.
The Analyst ICT Assets:
- acts as the contact point for ICT vendors and projects deploying staff-based ICT equipment and software.
- attends planning, preparation and staff liaison to implement changes to staff-based ICT equipment and software.
- assists with the oversight, coordination and execution of desktop user equipment and software deployment, transfer and exchange including location moves.
- collects, organises and records data for management information, cost recovery and the service catalogue
- support meeting room technologies.
- conducts ICT asset stocktakes and maintain records of deployed ICT assets (equipment and software).
- assists with the management and administration of technology platforms.
Key Relationships
- MBIE ICT user population.
- ICT Asset Manager.
- Platform managers.
- Principal Operations Advisors.
- External service providers.
Ngā herenga – Requirements of the role
Personal specifications
- Some experience in ICT related practices.
- Experience in the development and maintenance of plans and registers.
- Some business writing capability.
- Ability to quickly assimilate new information of areas of work, quickly establish and build strong working relationships, and to develop trust and credibility with managers and staff.
- An understanding of ICT systems, terminology, technology, practices, and industry.
Qualifications
- A relevant tertiary qualification or equivalent knowledge, skills, and experience, and a commitment to ongoing professional development.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.
Applies their expertise to manage and administer ICT equipment and software assets
- captures the requirements for and plans the deployment of ICT assets.
- advises managers on the process for and effort required to implement changes to user based ICT equipment and software.
- liaises with staff to prepare for changes to user based ICT equipment and software.
- laisses with Service Desk for roll-out desktop plans.
- monitors the progress of the implementation of changes to user based ICT equipment and software.
- provides technical desktop support to staff and directs any complex issues to vendor engineers.
- facilitates problem resolution of deployed equipment and software that does not function as intended by helping users with the ICT support desk interaction.
- provide technical advice and support for meeting room technologies liaising with users and vendors as required.
- assists with the administration of ICT assets including reporting on costs, usage and consumption providing management information and cost recovery data.
- update the Service Catalogue as required.
- maintain registers of ICT platforms information, operational statistics and asset performance data.
Maintain records of ICT assets both equipment and software
- stocktakes ICT assets (equipment and software).
- maintain asset registers and records of deployed ICT equipment and software.
- arranges the orderly disposal of obsolete ICT equipment.
- manages stock located at MBIE Offices.
- investigates missing equipment.
- monitors vendors who manage MBIE’s deployed ICT equipment.
Customer focus
Delivers a targeted service to internal and external stakeholders. Works to a high standard and always looks for ways to do things better.
- Identifies the needs or expectations of customers.
- Treats internal customers with the same courtesies they would extend to external customers.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Relationship Management
Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results.
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Action oriented
Takes responsibility for own work, recognises opportunities and acts with a minimum of direction.
- Takes responsibility for own work.
- Self-starter.
- Seeks input if required.
- Recognises and acts on opportunities.
Self-Management
Takes responsibility for own behaviour and is open to development.
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Analyst ICT Assets position reports into the Manager ICT Asset and Supplier Management within the Digital Operations branch. The branch sits within the Digital Data and Insights group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
