Senior Advisor Operations Portfolio

Tēnei tūranga – About the role

The Senior Advisor Portfolio works with the Manager Operations Portfolio Office and the Principal Advisor Business Operations to provide operational and specialist initiative advisory and process support to Te Whakatairanga Services Delivery (TWSD). The Senior Advisor Portfolio will guide business leads through TWSDs Koru process by providing facilitation and support to business leads to develop robust initiative scoping, shaping and planning to enable the Senior Management team to make efficient, high-quality decisions about progressing business initiatives which are well rationalised and aligned to the TWSD and MBIE strategies.

The Senior Advisor Portfolio will support business leads to meet requirements of group and organisational practices, guidance and processes. In addition, they will uplift capability of business leads and initiative resources across TWSD and contribute to the uplift in understanding of process and delivery of strategic and operational initiatives.

Ngā Herenga – Requirements of the role

Personal specifications

• Experience in facilitating meetings and workshops using a range of tequinques, tools and frameworks to explore ideas including, problem analysis and identification, opportunities, customer experience and segmentation, solutioning, objectives, benefits, measures and outcomes. 
• Experience in providing sound advice to senior leaders, preferably in relation to busienss change, continous improvement or project establishment.
• Experience in supporting delivery of group-wide quality processes and strategies designed to improve productivity and delivery of excellent customer service, with a focus on programmes that deliver new services and continuous improvements in operational delivery.
• Experience with business and impact analysis, the application and use of a variety of project management tools and methodologies, and sound working knowledge and understanding of corporate management disciplines and techniques 
• Is recognised as a trusted advisor of business owners, challenging perspectives so the business can think through the implications of their decisions to assure impactful outcomes
• Sound knowledge and understanding of the machinery of government and relevant operating procedures and policies that apply within the state sector
• Proven ability to quickly identify, establish and build trust, credibility and strong working relationships with a diverse range of colleagues, customers and stakeholders at all levels
• Excellent communication skills – written and verbal – with the ability to tailor to people at all levels (i.e. from technical specialists to the general public)
• Proven ability to to grasp and synthesise the ideas, analysis and advice of other experts.

Qualification

• Tertiary qualification in a relevant field or equivalent experience.

Other

• Must be a New Zealand citizen or Permanent Resident Class visa holder.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Business Analysis Advice and Support

• Delivers timely, well-reasoned and pragmatic advice to –their business leads and people leader, which is critical to the development and maintenance of the unit’s strategy and operations
• Provides strategic and operational advice across TWSD to support the development and delivery of initiatives and projects; including technology, policy, process and procedures across TWSD and the Ministry
• Provides well articulated and reasoned advice that recognises the choices and constraints of decision makers, anticipating needs, predicting and planning for potentially controversial issues; presenting frank advice at all times
• Leads and contributes to the production of high quality memoranda/papers on proposals for change to identity systems, settings and processes 
• Synthesises information from a wide variety of domains, using expert knowledge of business operations to deliver practical advice that incorporates cross-system views
• Communicates complex issues and concepts clearly and succinctly to ensure optimised engagement and an improved understanding of the functions of regulatory services amongst stakeholders
• Understands and analyses complex issues and business needs, translating them into specific requirements and deliverables
• Facilitation of groups and individuals to explore ideas, pain points, gaps and solutions ensuring accurate capture of discussions and actions for reference and futher development
• Demonstrates a structured and pragmatic approach to analysis, including working with stakeholders to develop, interpret and validate the results
• Ability to tailor advice on relevant matters, taking into account business needs such as assessment of risk, timeliness, workflow volumes and availability of resources.

Relationship Management 

• Builds and maintains close working relationships with business leads to guide analysis, identify opportunities and issues and enhance team capability 
• Role models good practice to support capability uplift across the group, particularly in relation to initiative scoping, shaping and programme design and delivery
• Leverages opportunities to build and maintain strong working relationships and partnerships with stakeholders in order to deliver opportunities for collaboration and innovation 
• Works with other subject matter experts and comunites of practice to maintain an up-to-date understanding of developments in TWSD’s regulatory services
• Works with other members of the wider Operations Portfolio Office team leveraging shared experience, capability and taking a collaborative approach to the TWSD portfolio, particularly in relation to invesment and asset planning, benefits monitoring, reporting, business and work programme planning and change management.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Advisor Portfolio position reports into the Manager Operations Portfolio Office in the Business Operations unit, Customer, Design and Innovation branch within Te Whakatairanga Service Delivery.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission