Senior Data Analyst

Tēnei tūranga – About the role

The Senior Data Analyst supports Chief Operating Officer branch and other business units with data and reporting requirements to inform decision making across the Immigration system, Parliamentary Questions (PQs), Official Information Act requests (OIAs), media query responses, process changes and implementing improvement initiatives.

The Senior Data Analyst leads and manages data projects and works collaboratively with other analysts, subject matter experts and stakeholders to provide accurate data products in agreed time frames. The Senior Data Analyst is responsible for ensuring quality and consistency of advice and practices in relation to their own work as well as that of other Data Analysts within the team. This includes providing mentoring, coaching and advice as needed.

Key relationships

• Managers and staff within Performance and Reporting and the wider Chief Operating Officer branch.
• Managers and staff in Immigration New Zealand.
• Other MBIE corporate teams e.g. Data Warehouse, ICT.
• Other data teams in MBIE and across government agencies.
• Network and professional groups.
• External vendors.

Ngā herenga – Requirements of the role

Personal specifications

• Tertiary qualification in a numerate subject or comparable relevant experience (minimum 3-5 years’ experience).
• Advanced skills in database and analytical tools such as SAS EG, SAS Visual Analytics, and preferably MS Excel and R.
• An understanding of statistical trend analysis.
• Experience in the provision of information solutions and business information to internal and external customers.
• Ability to identify, establish and build strong working relationships, and work effectively as a member of a team.
• Be confident in explaining user needs to senior leaders, and for acting as a persuasive advocate for those needs both within the team and the department at large.
• Good written and oral communication skills including experience shaping messages for different audiences.
• Ability to translate complex and technical information into information easily understood by non-technical staff.
• Organised with good time and task management skills and the ability to manage multiple priorities and demands from stakeholders.
• Demonstrates initiative, sound judgement, accuracy and a sense of urgency when responding to requests.
• Comfortable dealing with ambiguity and changing requirements.
• Ability to self-manage and be personally accountable.
• The ability to gain and maintain a national security clearance as required.
• Must be a NZ citizen or hold a residence class visa.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivers quality analysis and reporting results which contribute to the Ministry’s outcomes

• Undertakes data mining activity and complex statistical and pattern analysis.
• Identifies, prepares, and oversees the implementation of data mining algorithms.
• Cleans, links, integrates and transforms data.
• Identifies and collects data and customer insights observations from various key touchpoints e.g. INZ Website, along the migrant pathway.
• Assists in identifying data sources not currently used but capable of adding value or being integrated into to any analysis and for use in INZ System Health and Customer Insights.
• Identifies key customer touchpoints where data is not being collected and establishes new data collection points.
• Develops and maintains business metrics on INZ performance, and applies data analysis techniques to investigate priority business issues.
• Identifies additional analytical techniques and tools to enhance the identification and generation of insights.
• Demonstrates a structured and pragmatic approach to analysis, including working with stakeholders to interpret and validate the results.
• Provides knowledge management and business analysis services, monitoring, evaluating and reporting on outcomes trends, issues and challenges.
• Proactively identifies business issues and conducts deep dive analysis to develop solutions.
• Mentors and coaches other analysts within the team to ensure quality of advice and practices in relation to the team’s work.
• Provides input and advice to Immigration Leadership Team on end to end business process to ensure greatest efficiency and effectiveness.
• Helps develop and implement monitoring processes to assess the effectiveness and performance analytics interventions.
• Reports on data analysis findings and change initiative effectiveness and performance at regular intervals.
• Demonstrates an understanding of sensitivity of information including dissemination, security and handling.
• Delivers information in formal reports and presents verbally in briefings.
• Contributes to measurement frameworks and methodologies that can demonstrate the value of advanced analytics to the department.

Personal leadership

• Models positive management and leadership behaviours.
• Models the MBIE values of Maia, Pae Kahurangi, Mahi Tahi and Pono me te Tika and leads this across the team.
• Fosters an open, collaborative environment that encourages innovation, quality, ongoing learning and knowledge sharing.

Manage internal and external relationships

• Engages and consults with teams across INZ and MBIE as part of the Data Analysts Community of Practise to develop opportunities to support and enhance the use of data.
• Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learnings from the team to the wider organisation.
• Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Data Analyst position reports to a Team Leader within Performance and Reporting within the Chief Operating Officer branch. The branch sits within the Immigration New Zealand group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission