Senior Data and Insights Analyst

Tēnei tūranga – About the role

The purpose of the Senior Data and Insights Analyst role is to unlock the value of data held by the Business & Consumer branch, with a particular focus on the performance and insights of the Innovation & Business Capability business unit, including change and impact over time.

This role is responsible for operational reporting and data analytics functions, including:

• Leading and maintaining performance data (including the catalogue of in house developed reports) across Innovation and Business Capability operational teams to understand their business performance, processes, and reporting and analytics needs.
• Leading and performing the analysis, design, delivery of reporting functions including business intelligence dashboards and insights to identify how we are performing against our strategy, ensuring we meet ministerial reporting requirements and inform quality decision making within the business unit and across the branch.
• Developing and maintaining longitudinal outcome measures, including baseline definition, follow up measurement, trend analysis, and interpretation of indicators to assess sustained impact over time.
• Identifying opportunities for innovation in reporting and analytics capability by keeping abreast with developments within the IT industry and other parts of MBIE.
• Collaborating with our partners in our internal MBIE technical teams, including CDI and DDI for the design, implementation and ongoing provision and continual improvement of data marts, reporting dashboards and business intelligence services.
• Represent the Business and Consumer Branch in engagements for maintaining, and improvement of, data systems. This may include meetings and workshops with internal and external teams.
• Demonstrating best practice by applying MBIE’s data governance policies and procedures.
• Applying domain knowledge to guide development, uptake, and improvement of reporting and intelligence solutions for regulatory monitoring.
• Mentoring junior team members and training business users.

Ngā herenga – Requirements of the role

Personal specifications

• 5+ years’ experience working with Business Intelligence and analytical tools, principles, methodologies along with a demonstrated commitment to developing and maintaining specialist skills and knowledge in the area.
• Highly developed analytical and conceptual thinking ability.
  Advanced knowledge and experience in using reporting and BI tools including Power BI. Strong technical skills including advanced SQL and Cloud solutions.
• Significant technical experience in data analysis, data quality management, data visualisation and data governance frameworks.
• Experience with longitudinal analysis, benefits realisation, or outcomes based performance measurement, including the use of time series, trend, or cohort based analysis.
• Ability to translate information and analysis into outputs which are readily interpreted by operational areas.
• Demonstrated ability to gather, manipulate, analyse data, and generate appropriate reports in a timely manner.
• Strong understanding of transactional and reporting databases and Data warehouses.
• Strong written and oral presentation skills. The ability to synthesise business, policy and technical issues and present them with simplicity and clarity that can be understood by a range of audiences.
• Ability to interpret and create data documentation including dictionaries, report catalogues and models.
• Ability to facilitate workshops working with business and technical staff to define data products.

Demonstrated excellent client service and communication skills:

• Ability to convey non-technical and technical information, and advice in a manner which clients understand.
• Empathetic towards business needs and drivers, gaining insights into customer needs.

Demonstrated effective relationship management:

• Develops and maintains effective working relationships with stakeholders to promote collaboration and information sharing.
• Proven ability to coach and mentor staff, lead data programmes of work and projects with a willingness to contribute as a leader when required.

Qualifications and experience

• Relevant tertiary qualification (particularly Computer Science, Maths, Statistics, or Operations Research) or equivalent experience is preferred.
• Relevant work experience.
• You must have the legal right to live and work in New Zealand.

Capability development

• Takes responsibility for own professional development of core, transferable research/analytical skills and seeks opportunities to learn.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Data management and systems

• Takes accountability for Innovation & Business Capability Data assets, engaging across all products and services to understand their business drivers and processes and in turn their needs for reports and statistics.
• Maintains an understanding of data architecture and continually looks to improve the data quality and insights capability.
• Develops knowledge of the activities of MBIE and industry about Data management and Business Intelligence.
• Contributes to strategic development of systems, schema, and standards.
• Advocates for the upgrades/improvements/integration with other applications within MBIEs Datawarehouse environment.
• Administers data access to data management tools such as CRMs.

Business intelligence and reporting

• Supports business units to define their audience and design key performance metrics that align to overarching performance metrics and Ministerial commitments.
• Provides ongoing support of existing information products.
• Guides development of performance reporting for strategic alignment, business unit and operating model.
• Identify areas of improvement for our performance methodologies, targets and benchmarks over time, identifying leading and lagging indicators aligned to our risk framework, to ensure we have early warning signals for rapid decision-making.
• Takes a product-based approach and helps guide and champion IBC product vision and strategy.
• Continually looks to improve and enhance the reporting available to drive improved data and insights across the branch.

Projects

• Leads and supports ad-hoc projects that require significant amount of understanding of the Innovation & Business Capability data assets as an SME (Subject Matter Expert).
• Manages deliverables and reports on milestones.

Process improvement

• Develops and maintains documented best practice processes across all data activities. 
• Identifies potential performance risks and opportunities and advises the Head of Innovation and Business Capability and Manager Strategic Business Operations.
• Develops knowledge of the activities of MBIE and industry about Data management and Business Intelligence.
• Contributes to strategic development of systems, schema, and standards.

Delivery

• Lead discussions with business users to gather, interpret and then document user requirements using iterative/agile practices.
• Actively and independently plans and manages own projects and workload.
• Adheres to development standards and methodologies including release processes and source code management.
• Mentors other Business Systems Team staff on business intelligence methodologies and best practices.
• Trains users in the use of business intelligence tools.

Relationship management

• Works closely with colleagues (inside and outside of the Business Systems team) to ensure delivery within the end-to-end development process.
• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
• Builds and maintains effective working relationships and partnerships with internal and external stakeholders, as necessary, to identify and share best practice information and to promote the Ministry, its products, and services.
• Represents whole-of-Ministry views and protects its reputation in any external interactions.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others' safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Data and Insights Analyst position reports into the Head of Innovation & Capability within the Business & Consumer branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose – Grow New Zealand for All.

To Grow New Zealand for All, we put people at the heart of our mahi (work). Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

• As agile public service leaders, we use our breadth and experience to navigate the ever-changing world.
• We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders.
• We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti).

Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All.

The principles of Te Tiriti – including partnership, good faith, and active protection – are at the core of our work.

MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission