Business Services Manager

Tēnei tūranga – About the role

The Business Service Manager is responsible for leading the business services team to effectively and efficiently support the operational running of the branch and Te Whakatairanga Service Delivery strategic direction.

Ngā herenga – Requirements of the role

Personal specifications

• A proven track record in a recent leadership role in business planning and analysis, and/or financial management and analysis.
• Ability to think strategically and creatively to form an overview and solve problems.
• Highly developed analytical and financial skills and the ability to extract information, identify patterns and trends, and integrate information from multiple sources.
• Demonstrated ability to motivate and effectively manage a team in a support environment.
• Proven experience in implementing quality processes and strategies designed to improve productivity and deliver excellent service to customers.
• Knowledge of government structures, processes, planning and reporting requirements.
• Ability to inspire and motivate personnel and to provide a challenging and cooperative environment.
• Knowledge of risk management and project management concepts and techniques.
• The ability to gain and maintain a national security clearance as required.
• Must have the legal right to work in New Zealand.
• Must consent to relevant credit checks.
• Knowledge of excel, sharepoint, Promapp or other business reporting tools.
• Tertiary qualification, preferably in Business Management or a related discipline and/ or comparable relevant experience.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Business support management

• Leads the business planning process for the branch in conjunction with the Te Whakatairanga Service Delivery (TWSD) Strategy and Planning team informed by the organisational priorities and actions set by the branch, ensuring synergies and inter-dependencies are managed.
• Leads business advisory process improvement to ensure advisory support functions are efficient and effective for the branch.
• Identifies strategic issues emerging from external and internal influences, projects and identified opportunities and integrate these into planning.
• Provides insight into the development of strategic planning for TWSD working collaboratively with other branches.
• Works with relevant teams across MBIE to develop and implement appropriate regular reporting for branch leadership and the TWSD Leadership Team to enable informed business decisions and effective and efficient delivery of branch goals.
• Works with the Finance team to develop and implement appropriate financial reporting and manages budgeting process for branch.
• Provides timely advice to the General Manager and Director on key metrics and financial results that may reflect or impact branch performance against key outputs and outcomes.
• Uses evidence of progress made against targets to inform future direction to support the planning process.
• Coordinates branch response for cross-TWSD or cross-MBIE activity e.g., 6 monthly Report.
• Delivers corporate and branch accountability activities for the branch e.g., budget, OIA support.
• Delivers parliamentary accountability activities for the branch e.g., estimates, select committee processes.
• Supports projects as required.
• Builds, monitors and maintains fit for purpose Ministry capability (people and structures) needed to achieve desired goals and objectives, and achieve expected efficiency benefits and ongoing improvements in cost effectiveness.
• Responsible for business continuity for the branch, including provision of a business continuity plan.

General management

Apply sound general management practices so that the Branch operates effectively and efficiently and delivers agreed outputs to support achievement of agreed outcomes.

• Develops strategies, work programmes and performance targets, with supporting measurement, monitoring and reporting mechanisms.
• Monitors and adjusts work programmes through the agreed processes to enable adaptation to changing circumstances.
• Regularly monitors and reports on progress towards achievement of plans and strategies.
• Manages expenditure, own cost centre (where applicable) and resources in line with approved guidelines, budget, deadlines and reporting requirements, with a focus on driving cost effectiveness.
• Effectively and consistently identifies and manages risk.
• Ensure business advisory outputs are of a high standard and to the satisfaction of the GM and leadership team.

Team leadership

Build and maintain a high-performing team that is capable of developing and delivering innovative advice, products and services to support strategic direction.

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the team and Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.

Relationship management

Manage constructive working relationships with work colleagues and external stakeholders to enhance understanding and cooperation needed to achieve desired results.

• Participates as an active team member and contributes knowledge and expertise needed to achieve desired outcomes.
• Develops effective working relationships with other managers and staff in order to transfer knowledge and learning to the wider organisation.
• Can navigate and leverage complex relationships to extract information and build trust and confidence.
• Tests the effectiveness of stakeholder relationships using a range of appropriate measures and processes (including stakeholder feedback).

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Business Services Manager position reports into the Business Director within the Business and Consumer branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission