Advisor, Business Connect
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Tēnei tūranga – About the role
Business Connect is a digital service platform that allows business to apply for things like licences and permits from different government agencies in one place. It’s about reducing the time, effort and frustration experienced by businesses when dealing with government.
To improve government services, Business Connect specifically focuses on initiatives that improve the consistency of the service experience and coordination between agencies. Our insights show that improvements to these two dimensions of customer experience have the highest overall correlation to business satisfaction with government. Leveraging digital technologies, constantly adapting our approach to service design, and delivery are key to achieving our programme outcomes.
The Advisor, Business Connect is a team member position in MBIE. The Advisor, Business Connect will bring their business and stakeholder understanding and perspective to work in partnership with their manager and other staff.
The Advisor, Business Connect sits within the Business Connect team and contributes to the implementation of Business Connect by businesses and government agencies by providing stakeholder engagement support, even and collateral support, as well as team administrative support.
Ngā herenga – Requirements of the role
Personal specifications
- Have the critical thinking and problem-solving skills to make sound decisions.
- Have the experience to apply creative and diverse thinking and show initiative.
- Strong copy writing (business writing) skills, and ability to focus on key details.
- Proven ability to develop trust and credibility with stakeholders and within their own team.
- Understanding of political context and machinery of government.
- Experience in high paced delivery environments, implementing technical solutions to support business change.
- The perceptiveness and demonstrated capacity to think strategically, foresee risks and opportunities and make recommendations to deal with change.
- Influencing, relationship management and stakeholder engagement skills.
- Effective communicator both written and verbal; confident, clear and concise.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivery Focus
- Provide stakeholder engagement support, event, collateral, administrative, project and coordination support to the Business Connect team.
- Maintain timelines, identify milestones, and monitor deadlines.
- Schedule and generate meeting agendas and meeting minutes, and determine, communicate, and track meeting action items.
- Assist with tracking and assignment of tasks and actions, including administering team file-sharing space and coaching team members on usage practices.
- Develop strong working relationship with internal and external stakeholders, members, clients and guests.
- Provide document preparation and distribution support, i.e., proofread, identify and correct document format issues, print and bind documents.
- Work with external vendors (including printers and copy editors) to ensure that high standards for service quality and delivery deadlines are met consistently.
- Update information and communications in relevant databases (e.g., Customer Relationship Management information).
- Provide event support (as appropriate), including catering, logistics, audio visual, signage, etc.
- Maintain, and be a conduit for, effective networks that promote the fathering and dissemination of Business Connect-related information.
- Assist with the development of strategies and work plans for the team that cover all target groups across multiple channels.
- Provide marketing, coordination and administrative support to the Change Manager as required.
Relationship Management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE and Business Connect outcomes.
- Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protect its reputation in external interactions.
Self-Management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge and expertise within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Organisational Commitment and public service
- Builds commitment to MBIE’s vision, mission, values and services.
- Willingly undertakes any duty required within the context of the position.
- Complies with all legislative requirements.
- Adheres to the Ministry’s and State Services Commission Codes of Conduct.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Advisor, Business Connect position reports into the Director, Business Connect within the Business and Consumer branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
