Senior Business Systems Data Analyst

Tēnei tūranga – About the role

The Senior Business Systems Data Analyst position reports to the Manager Practice and Stewardship and is responsible for leading all aspects of data management within the Tenancy Bond Service (TBS) and act as its data steward. This involves support for business reports, dashboards, and the design, definition, and proactive publication of key metrics on the Tenancy.govt.nz website, and quality assurance over Tenancy Bond data 
The position will assist with the design, implementation, maintenance of the broader Tenancy Services data governance and monitoring activities, including reporting, analysis, insights and delivery of ongoing reporting obligations.  Stakeholder engagement and management across the public service is a vital part of this role.

The position reports to the Manager Practice and Stewardship and is responsible for leading the strategic management, governance, and use of data and reporting for Tenancy Bond data. The role acts as the designated data steward for tenancy bond data, with a primary focus on managerial, regulatory, and assurance reporting rather than day to day operational outputs.

The position plays a central role in shaping and maintaining Tenancy Services’ data governance, monitoring, and performance assurance frameworks, including strategic reporting, analytical insights, and delivery of ongoing statutory and cross agency reporting obligations. Engagement with stakeholders across MBIE and the wider public sector is a critical component of the role.

In addition, the role is responsible for defining and maintaining core data and reporting artefacts (such as business glossaries, definitions, and rules documentation) that articulate how business success is measured, and for translating these requirements into robust reporting and analytics solutions within the agreed technical environment (for example SAP Business Objects, SAS EG/VA, and MSSQL).

Ngā herenga – Requirements of the role

Personal specifications

• Proven experience and leadership with data and reporting practices, strategies, tools, systems, and processes.
• Experience in understanding multiple data sources and create simple, understandable information, insights and analysis to support decision making.
• Demonstrated technical competency and confidence with SQL, SAP Business Objects; Power BI, Dynamics with an understanding of SAS Enterprise Guide or VA would be an advantage.
• Proven experience analysing business information needs and translating these into business information/reporting requirements within a project environment focused on service delivery.
• Ability to provide accurate, useful and succinct insights and analysis.
• Ability to quickly assimilate new information or areas of work and come to an understanding of unfamiliar and complex issues and to quickly identify ways of thinking about the problem or issue and possible pathways forward.
• Highly organised with good time and task management skills and the ability to manage multiple priorities and demands from a range of stakeholders.
• Strong relationship management skills when managing complex data and information with internal and external stakeholders.
• Strong interpersonal skills and ability to manage competing perspectives and build trust and credibility with managers and colleagues including external stakeholders and other government agencies.
• Ability to operate well in a team environment.
• Strong organisational skills, ability to prioritise and juggle workload, meet deadlines, and perform multiple tasks with attention to detail.
• Stays up to date with relevant policies and legislation and implications for business.
• Can demonstrate ability to work autonomously to agreed timeframes to meet objectives and output (both strategic and tactical) and seek support when required.
• Skilled in risk analysis and business reporting. Can explain technical business in a clear in simplified manner that can be understood by a range of audiences.
• Has a knowledge of basic ICT infrastructure and established database systems.

Qualifications

• Must have the legal right to work in New Zealand.
• A tertiary degree in information systems or maths would be preferable but not essential, or equivalent demonstrable experience.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

The Senior Business Systems Data Analyst will be required to deliver results in the following areas:

• Providing management, performance and assurance reporting to the Manager Practice and Stewardship and senior leadership as part of wider Tenancy Services’ performance reporting and other ad hoc reporting that may be required.
• Providing quality assurance over data, to identify any risks to the quality of the data and provide assurance to stakeholders of the completeness and accuracy of data.
• Providing management, performance, and assurance reporting to the Manager Practice and Stewardship and senior leadership, supporting oversight of service performance, regulatory outcomes, and delivery risks, including ad hoc analysis as required.
• Using your understanding of how data flows between different systems and through stored procedure to ensure Tenancy Services reporting is accurate and robust.
• Development, monitoring, and evaluation of business readiness and post implementation activities.
• Data steward for TBS, providing assurance on the quality and accuracy of TBS data, engaging with MBIE data steward activities.
• Lead and manage the operational relationship with Building and Tenancy Branch colleagues, MBIE data and insights teams, Statistics New Zealand (SNZ) and the Ministry of Housing and Urban Development (HUD).

Systems support / Business analysis

• Maintain a strong understanding of data from TBS core business systems, with emphasis on how system data supports performance reporting, regulatory assurance, and strategic analysis.
• Provide the ongoing review, analysis, and re-engineering of reports, ensuring reports remain aligned with agreed success measures and evolving business needs.
• Communicate effectively to ensure deliverables, requirements and business rules are captured in a manner that non-technical users can understand and reflect business requirements.
• Design, develop and implement standardised and automated management and performance reports, reducing reliance on manual reporting and improving consistency and assurance.
• Design, develop and implement dashboards for key stakeholders, including senior leaders and Ministers, on Tenancy Bond Service activities.
• Document reporting business rules to help define the business success measures and aid testing, validation, and signoff for reports.
• Development, definition, and implementation of measures which will efficiently and effectively enable the migration of key data reporting to the Data Warehouse.
• Find effective ways to extract and manipulate the available data and translate this into meaningful data which empowers business users and the wider MBIE.
• Design, development and publication of key statistics and metrics for information requests and release on the Tenancy.govt.nz website.
• Support data cleansing and data validation activities to improve the overall data quality measures for key business systems across the branch.

Service delivery

• Works within an agreed delivery framework and schedule, and reports variances or blockages to success in a timely manner. Communicates effectively and openly with colleagues.
• Provides high quality, well researched and insightful analysis, and recommendations for assurance improvement.
• Actively participates and contributes.
• Accurate, meaningful, and timely reports on business activities and trends created.

Relationship management

• Develops and maintains effective relationships with cross-organisation workgroups at all levels within the Ministry and the broader public service, including being able to contribute to the Ministry’s broader Data Community of Practice and other BI delivery teams.
• Works in partnership with the Service Centre, Building and Tenancy BI Team and the Systems Delivery Team.
• Assist with the monitoring and evaluation of business readiness and post implementation activities.

Self management

• Models positive behaviours.
• Models the desired values and culture of the organisation.
• Willingly shares knowledge, expertise and within the team and with others in the organisation.
• Acts with honesty and integrity.
• Welcomes feedback and is receptive to input from others.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others' safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Business System Data Analyst position reports into the Manager Practice and Stewardship within the Building and Tenancy Branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission