Senior Business Operations Advisor

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Tēnei tūranga – About the role

The Senior Business Operations Advisor contributes to the operations of the Building System Assurance (BSA) team. They lead the business planning process for BSA and develop and maintain performance indicators and other metrics to monitor, measure and report on the team’s progress and performance. They have a thorough understanding of the team’s information systems, enabling effective collation of data from various sources. They analyse relevant data, derive insights and present these in accessible ways to inform effective decision-making. They contribute to and support data and insights initiatives across the branch and group.

Ngā herenga – Requirements of the role

Personal specifications

  • Experience in an analytical role, utilising complex information and making recommendations.
  • Ability to understand detailed business performance information and link it back to the ‘bigger picture’ of strategic outcomes.
  • Good knowledge of systems and tools for business performance reporting and data analysis.
  • Ability to design effective data visualisations, presenting information in a clear, accessible manner.
  • Ability to develop effective performance measurement approaches.
  • Ability to analyse data, derive insights, and communicate these effectively to others.
  • Experience in and understanding of public sector performance measures and accountability frameworks.
  • Solid experience and understanding of business planning processes.
  • Effective user of ICT tools and confident learning new systems.
  • Excellent communication skills - able to share knowledge clearly and communicate confidently with stakeholders at all levels.
  • Proven ability to quickly develop trust and credibility with a range of stakeholders, building and maintaining strong relationships.
  • Project management skills would be an advantage; the proven ability to take leadership and ownership of pieces of work, from conception through to completion, is essential.
  • Understanding of MBIE and experience in the public service would be an advantage.
  • Facilitation and presentation skills would be an advantage.


  • Relevant tertiary qualification or comparable relevant experience and/or professional development demonstrating qualifications for this role.
  • Must have the legal right to live and work in Aotearoa New Zealand.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivers high quality results which contribute to the Ministry’s outcomes

  • Develops an in-depth understanding of the BSA team’s data and intelligence situation and requirements.
  • Develops an in-depth understanding of BSA’s strategy and business plans, and ensures there is continued prioritisation and delivery of work in alignment with these core business documents.
  • Leads development and maintenance of BSA’s business planning and work programme, including developing key success measures and performance indicators for BSA’s priorities.
  • Develops and implements effective performance measures; regularly evaluates performance measures for effectiveness and works collaboratively with the BSA team to redefine targets and measures where necessary.
  • Develops, implements and monitors a reporting framework where reports are relevant, informative and produced in a timely manner; ownership of delivering all reporting for the BSA team, including team, branch, group and MBIE-wide reporting as required.
  • Contributes to and supports data and insights initiatives across the branch and group.
  • Proactively identifies information requirements, assesses existing data sources and new data of value to capture, and leads the development of new reporting and information gathering opportunities.
  • Has an understanding of the wider building system and seeks out opportunities for improvement and alignment, often in collaboration with other parts of MBIE and external parties.
  • Undertakes structured analysis of business performance information; derives relevant, accurate insights and communicates these effectively to inform decision-making.
  • Analyses problems by collecting available data, eliciting additional information, and constructing an accurate picture of the situation.
  • Trains other team members in relation to data and reporting, and oversees their work as required.

Relationship Management

  • Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
  • Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
  • Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, in order to identify and share best practice information and to promote the Ministry, its products and services.
  • Represents whole-of-Ministry views and protects its reputation in any external interactions.

Wellbeing, health and safety

  • Displays commitment through actively supporting all safety and wellbeing initiatives.
  • Ensures own and others safety at all times.
  • Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
  • Reports all incidents/accidents, including near misses in a timely fashion.
  • Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Business Operations Advisor position reports into the Manager, Business Systems and Operations within the Building & Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

MBIE value: Māia - Bold & brave, Pae Kahurangi - Build our future, Mahi Tahi - Better together, Pono Me Te Tika - Own it