Senior Advisor Practice and Stewardship
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Tēnei tūranga – About the role
The Practice and Stewardship team responsible for ensuring quality and consistency of operational practice, advice and reporting across the Tenancy Services teams and for developing strategic and tactical plans that align with Tenancy Service’s and MBIE’s strategic intent and goals, including regulatory strategies and action plans, compliance and enforcement strategies and workforce and capability roadmaps.
The team plays a key part in ensuring our regulatory stewardship ambitions are achieved and that law reform and operational changes are developed and implemented successfully. Team is responsible for developing strategic and tactical plans that align with Tenancy Service’s and MBIE’s strategic intent and goals, including regulatory strategies and action plans, compliance and enforcement strategies and workforce and capability roadmaps.
The Senior Advisor is a leadership position that supports Tenancy Services with the wide breadth, scale and diversity of Tenancy’s work programme. This role is an exciting position is a key role in supporting Building & Tenancy’s achievement of its regulatory stewardship aspirations, working alongside the Tenancy leadership team on the strategic and operational.
Ngā herenga – Requirements of the role
Personal specifications
- Proven experience and credibility working at a senior advisory level within an operational environment.
- Demonstrated experience at managing senior level relationships across both private and public sector organisations.
- An understanding of Government decision making and operating procedures. Knowledge of parliamentary processes.
- Demonstrated experience of leading by example and an ability to bring people along.
- Working knowledge of MS Office suite, particularly Word, Excel and Outlook.
- Understanding and support of process improvement approach.
- Experience managing small to medium sized projects.
- An understanding of regulatory systems and working knowledge of the relevant sections of the Residential Tenancies Act.
- Develops valued and cooperative working relationships with both internal colleagues and external stakeholders.
- Takes responsibility and accountability and produces a high standard of work.
- Participates positively and is engaged in team activities.
- Well-developed professional written and verbal communication abilities.
- Persistent and rigorous approach to problem solving.
- Effectively and easily identifies risks and focuses on achieving business plan deliverables.
- Well-developed self-awareness and ability to remain calm under pressure.
- Degree or equivalent experience.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Delivery of quality solutions that contribute to the goals of the Ministry
- Provide and keep up to date on specialist residential tenancy trends and risks and provide advice to the Tenancy Services on same.
- Identifies, builds and maintains credible, sustainable and productive relationships with influential and significant groups at a regional and national level as appropriate.
- Develop and implement innovative and challenging solutions, and ways of working, to deal with complex issues and to ensure that investigations, compliance activity and audits are enhanced and maximised.
- Ensure Health Safety and Security risks are identified and mitigated, and that other staff/managers are appropriately informed.
- Use modern business techniques, processes and capabilities to deliver high quality operational support including correspondence, Ministerial Servicing, OIA’s, privacy requests and complaint resolution.
- Coordinate and prepare reporting, for Ministers, branch and general service reporting and lead improvements for monitoring and reporting.
- Actively participate in and contribute to the different Leadership team across Tenancy Services.
- Deliver services that accurately support and contribute to the achievement of the Ministry’s outcomes, and that deliver to the needs of internal and external stakeholders.
Relationship Management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with MBIE managers and staff in order to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with external stakeholders, in order to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Collective Leadership
- Participate collaboratively as a member of the team to support its work programme.
- Take collective responsibility for the cohesion and performance of MBIE as a whole.
- Contribute beyond core functional area to enhance the overall effectiveness of the Tenancy Bond Services team, the Building and Tenancy branch and Te Whakatairanga – Service Delivery group.
- Ensure consistency and alignment between the different teams in MBIE and the tenancy system.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Advisor Practice and Stewardship position reports into the Practice and Stewardship Manager within the Tenancy branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
