Regulatory Specialist
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Tēnei tūranga – About the role
The Regulatory Specialist is responsible for assisting with investigations relating to compliance with building product information requirements, building failures, section 200 complaints under the Building Act, and CodeMark and BuiltReady. Each team member is required to develop knowledgeable across a wide range of technical functions and disciplines in a complex industry that is increasingly influenced by overseas trends and economies.
The Regulatory Specialist is responsible for ensuring quality and consistency of investigation and practices in relation to their contribution to the team’s work, consistent with the Ministry’s policy framework. The Regulatory Specialist will also undertake research and stakeholder engagement in order to contribute to complex problem resolution and continuous improvement activities across the Regulatory Services work streams.
The Regulatory Specialist reports to the Manager, Product Assurance and Investigations and will bring their business understanding and experience to work in partnership with their manager and other staff within the Building Systems Delivery and Assurance team.
Ngā herenga – Requirements of the role
Personal specifications
- Experience working in an environment of regulatory compliance and preparing investigation reports.
- Sound investigative skills including gathering, researching, analysing and evaluating information and working knowledge of the prosecution process.
- Ability to utilise technical skills and experience to provide relevant advice to the wider team and/or stakeholders.
- Ability to apply knowledge of the Building Act and other relevant legislation to decision making.
- Experience managing internal and external stakeholders, including undertaking projects with representatives from building sector organisations.
- Ability to understand, use and explain the building regulatory framework.
- Good project management skills and methodologies.
- Understanding of the principles of technical writing requirements.
- Excellent customer services skills and experience in a client facing role.
- Ability to quickly assimilate new information or areas of work.
- Demonstrated ability to “read the room” and manage upwards accordingly.
- A relevant tertiary qualification, preferably a Bachelor of Building Science or equivalent, or comparable experience.
- Must have the legal right to live and work in New Zealand.
- Credit check required (yes).
- Required to drive (no).
- Police vetting (yes).
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.
Critical areas of success
- Able to undertake investigations in areas including building failures, section 200 complaints under the Building Act and building products, either independently or under the guidance of a Senior Regulatory Specialist.
- Receives and responds to queries about complaints.
- Selects and commissions expert consultants to prepare reports about complaints.
- Maintains an effective level of technical expertise in their area of responsibility.
- Undertake technical research to inform decision-making.
- Prepares investigation reports to the required standard.
- Contribute to the various continuous improvement activities across the Building System Delivery and Assurance team.
- Active and efficient workflow management utilising technical and organisational knowledge.
- Support customer education activities through information and stakeholder events.
- Provide general support and advice to Building Consent Authorities (BCAs), Territorial Authorities (TAs), Regional Authorities (RAs), and other industry stakeholders on matters relating to the Building Act 2004.
- Delivery of services, products and programmes that actively support and contribute to the achievement of the Ministry’s outcomes and that deliver to the needs of internal and external stakeholders.
- Contribute to the development of a customer focused culture across the business unit.
- Undertake any other duties across the Building Systems Delivery and Assurance team that may be required from time to time.
Customer focus
- Identifies the needs or expectations of customers.
- Treats internal customers with the same courtesies they would extend to external customers.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Relationship management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with other MBIE managers and staff to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, to identify and share best practice information and to promote the Ministry, its products and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Self management
- Models positive behaviours.
- Models the desired values and culture of the organisation.
- Willingly shares knowledge and expertise within the team and with others in the organisation.
- Acts with honesty and integrity.
- Welcomes feedback and is receptive to input from others.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Regulatory Specialist position reports to the Manager, Product Assurance and Investigations within the Building System Delivery and Assurance team. The team sits within the Building and Tenancy Branch within the Te Whakatairanga Service Delivery Group
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
